Enterprise Account Manager UK&I - LHH Career Transition & Mobility

Knightsbridge Solutions, L.L.C.; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading HR solutions provider in London is seeking an Account Manager for enterprise clients to enhance client relationships and ensure exceptional service delivery. The role involves collaboration with business developers and managing contracts, with a focus on client retention and satisfaction. This is a full-time position with a hybrid work model, requiring fluency in English and strong commercial acumen. Opportunities for growth within a global leader are offered.

Benefits

Growth opportunities

Learning and development support

Collaborative work environment

Qualifications

• Fluency in English required.
• Self-starter with independent and collaborative mindset.
• Experience in a client-facing role, preferably in HR or professional services.

Responsibilities

• Deliver exceptional client experiences focusing on retention and quality.
• Manage client contracts and ensure timely renewals.
• Develop strong relationships with stakeholders.

Skills

Strong commercial acumen

Client relationship building

Operational excellence

Proficient in Salesforce

Tools

Salesforce

Job description

Account Manager - Enterprise Clients, LHH UK Career Transition and Mobility

Join a high-performing, collaborative team at LHH, where passion and purpose meet performance. We’re looking for an Account Manager to support a UK-based enterprise client portfolio, working in close partnership with a dedicated Business Developer.

This client-facing role sits within our Career Transition & Mobility business line and is part of our UK Sales team. You will be the trusted advisor to our clients’ HR teams, helping them support their employees through career transitions and workforce mobility.

Reporting Relationships

• Reports to the Account Management Team Lead

Direct Reports

• No direct reports

Location

• London, UK
• Hybrid work model with weekly office and home office days

Languages

• Fluency in English

Key Accountabilities

• Deliver a world-class client experience focused on retention, quality, and operational excellence
• Work closely with business developers to shape the strategic direction of each account, ensuring contract renewal and margin protection
• Manage contracts proactively, ensuring timely reviews, renewals, and identification of new opportunities
• Build in-depth knowledge of each client account, providing insight and feedback to enhance service engagement
• Act as the primary point of contact for internal and external stakeholders for operational support
• Develop and maintain strong, credible relationships with clients and internal colleagues alike
• Support account growth and retention by identifying ways to expand our share of wallet and market presence
• Maintain accurate records in Salesforce, including client meetings, contracts, and contact details
• Collaborate cross-functionally to ensure successful client onboarding, rollout, and ongoing delivery

Success will be measured by

• Performance against individual revenue and retention targets
• Contract renewals and service expansion within client accounts
• Timely and accurate implementation aligned with best practice standards
• Client satisfaction scores and feedback via regular reviews

All About You

• A self-starter with the confidence to work independently and the mindset to collaborate toward shared goals
• Strong commercial acumen and a passion for building meaningful client relationships
• An empathetic and resilient professional who can support HR teams through sensitive and high-impact transitions
• A presence in the office at least one day per week, and a willingness to meet clients in person regularly

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Contract: Permanent

Contract Type: Full-time

Hours: 37.5 per week

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.