Elective Bookings Officer

Transformationunitgm; Ascot; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare organization in Ascot is seeking an Elective Bookings Officer for a 12-month contract. The successful candidate will manage bookings for inpatient procedures independently and collaboratively. Required qualifications include GCSEs in English and Maths, and experience in an office environment. This role offers full-time hours with a supportive team dynamic, aiming to enhance patient care and meet NHS targets.

Benefits

First class development opportunities

Supportive and dynamic department

Qualifications

• Experience of working in a hospital or busy office environment.
• Call centre experience.
• NHS experience.

Responsibilities

• Handle internal and external telephone enquiries effectively.
• Prioritize tasks independently or as part of a team.
• Contribute positively to local and national targets.

Skills

Good communication skills

Attention to detail

Ability to work under pressure

Excellent customer service skills

Knowledge of NHS targets

Ability to work using own initiative

Education

GCSE English and Maths pass or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent practical knowledge

Job description

Main area Trauma and Orthopaedic Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (5 days per week - 08.30am - 4.30pm) Job ref 151-ES77

Employer Frimley Health NHS Foundation Trust Employer type NHS Site Heatherwood Hospital Town Ascot Salary £26,240 - £27,928 per annum incl HCAS Salary period Yearly Closing 21/12/2025 23:59

Elective Bookings Officer

Band 3

Job overview

An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Greenwood Offices, Heatherwood Hospital. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team.

Please kindly note that the hours for this role are 09:00 - 17:00.

Main duties of the job

The ideal candidate will:

• Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries.
• Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team.
• Show strong attention to detail, particularly in the accurate collection and recording of data.
• Understand the importance of meeting local and national targets and contribute positively to achieving them.

This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 2 Administration or equivalent practical knowledge

Experience

• Experience of working in a hospital or busy office environment.
• Call centre experience
• NHS experience

Skills and Knowledge

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets
• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the‑art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future‑proofed, featuring on‑site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Contact

Name Larisa Bucher Job title Service Manager Trauma and Orthopaedics Email address [e-mail] Telephone number 0300 615 52 76 Additional information

Available Monday to Friday 08:00 - 16:00 by telephone or email. Please contact me if you would like an informal visit or chat regarding the position.