Interfaces BAU Team Lead

MUFG Bank, Ltd; Greater London; On-site; GBP 65,000 - GBP 85,000; Full time

Job summary

A leading global financial services firm seeks a Middleware Support Manager in London. This role involves leading a diverse, blended team to ensure effective support for business-critical middleware platforms. Responsibilities encompass incident management, service ownership, and stakeholder engagement, all within a high-availability environment. An ideal candidate will have proven expertise in middleware technologies and operational management in financial services, along with strong leadership abilities.

Qualifications

• Proven experience supporting and developing middleware platforms within financial services.
• Strong background in BAU service management from L1 to L3.
• Hands-on experience with transaction messaging and STP architectures.

Responsibilities

• Lead a blended team of support analysts and developers.
• Ensure incident and problem management for middleware platforms.
• Monitor platform health and capacity proactively.

Skills

Leadership

Operational Management

Middleware Technologies

Java-based Platforms

Incident Management

Tools

IBM MQ

FIX messaging

Job description

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.The Group’s operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan’s leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan’s largest securities firms.MUFG conducts securities business internationally through its overseas subsidiaries MUFG Securities EMEA plc, MUFG Securities Americas Inc., MUFG Securities Asia Limited. and MUFG Securities Asia (Singapore) Limited. With each member of the group working in partnership with one another, MUFG provides best in class service and products to corporate and institutional clients.MUFG Securities EMEA plc is the European hub of MUFG’s securities business. Headquartered in London we have just over 600 employees and are active throughout the international capital markets, focusing on debt, equity, derivatives and structured products. Due to the diverse nature of our business we require a clear unifying vision for all of our people. It is this vision and our corporate values that reflect who we are and guide how we behave. We therefore strive to recruit individuals who share our vision and values, and who have the motivation and commitment to help us move our business forward.The Corporate Technology Department provides a full range of IT service to all areas of the MUFG securities business. Working within Corporate Technology, the Interfaces Team supports and develops solutions which underpin the system architecture.The Interfaces function within AMD, EMEA Technology is responsible for the support, stability, and ongoing evolution of middleware and integration platforms that underpin critical front‑office, middle‑office, and downstream processing systems. These platforms are business‑critical, with direct impact on Straight Through Processing (STP) activities across the firm.The middleware estate supports both real‑time and near‑real‑time integrations, including front‑office‑facing services, and operates in a demanding, high‑availability environment with strict controls around resilience, change, and operational risk.**NUMBER OF DIRECT REPORTS**(mix of on-shore and off-shore resources including:* Offshore **L1 / L2 Support Analysts*** Onshore **Developers / L3 Support Engineers****MAIN PURPOSE OF THE ROLE**To lead, manage, and continuously improve a blended team of support analysts and developers responsible for the end‑to‑end BAU support and controlled development of a business‑critical middleware platform. The role has accountability across L1 to L3 support, production stability, incident response, problem management, and delivery of minor enhancements, while ensuring high service levels for front‑office and STP‑critical systems.The role combines people leadership, operational ownership, stakeholder engagement, and hands‑on technical oversight in a fast‑paced, high‑pressure environment.**KEY RESPONSIBILITIES**### ### **Leadership & People Management*** Line management of a mixed onshore/offshore team including developers (L3) and support analysts (L1/L2)* Define clear roles, responsibilities, and escalation paths across support tiers* Drive performance management, objective setting, coaching, and career development* Build a strong partnership with offshore teams to ensure effective knowledge transfer, quality, and accountability* Create a culture of ownership, continuous improvement, and operational excellence### **Service Ownership & BAU Operations*** Overall ownership of BAU service for middleware platforms, including availability, stability, and performance* Accountable for: + Incident, problem, and root cause management + Major incident coordination and communication with technology and business stakeholders + Reduction of repeat incidents through structural fixes and automation* Ensure effective L1/L2 support triage with timely escalation to L3 where required* Maintain and continuously improve support documentation, runbooks, and knowledge bases### **Platform Stability & STP Enablement*** Ensure middleware platforms meet the resilience, scalability, and latency requirements of front‑office and STP‑critical flows* Proactively identify risks to STP processing and mitigate through system improvements and operational controls* Monitor platform health, capacity, and throughput, working with infrastructure and architecture teams where required### **Delivery & Technical Oversight*** Provide hands‑on technical leadership across support and development activities* Oversee delivery of minor enhancements, fixes, and tactical improvements to supported platforms* Ensure solutions are aligned with existing architecture, frameworks, and reusable components* Enforce high standards for: + Code quality + Testing (unit, integration, and regression) + Documentation* Deputise for the Head of Interfaces when required### **Stakeholder Management*** Act as a key technology contact for front‑office, operations, and business stakeholders* Balance competing priorities across BAU stability, regulatory obligations, and change delivery* Provide clear, timely, and transparent communication during incidents and service issues* Build strong working relationships across Technology, Operations, and Business teams### **Risk, Controls & Compliance*** Ensure all support and development activity complies with internal policies, audit standards, and regulatory requirements* Strict adherence to: + Change management processes + Privileged access and production controls + SDLC and release governance* Proactively identify and remediate operational and technical risks### **Culture & Values*** Actively promote MUFG’s values‑led, inclusive, and collaborative culture* Lead by example in cyber awareness, operational discipline, and professional conduct* Encourage continuous learning and improvement across the team**WORK EXPERIENCE*** Proven experience supporting and developing middleware or integration platforms within financial services* Experience operating in a production‑critical, front‑office‑facing environment* Strong background in BAU service management, including L1–L3 operational models* Demonstrable experience working within controlled SDLC environments (e.g. ITIL, SDLC, Agile/Waterfall hybrids)**SKILLS AND EXPERIENCE****Functional / Technical Competencies:*** Strong knowledge of transactional messaging and STP architectures* Solid understanding of middleware technologies and integration patterns* Hands-on experience with Java-based platforms, including integration using FIX messaging and IBM MQ* Familiarity with front-office and back-end integration patterns, with exposure to low-latency and high-throughput systems* Experience working with, or migrating