Front Desk Agent

The Standard Hotels; London; On-site; GBP 30,000; Full time

Job summary

A vibrant hotel in London seeks a Front Desk Agent to provide exceptional hospitality and guest services. The ideal candidate should have experience in customer-facing roles, thrive in high-energy environments, and demonstrate a natural flair for service. Benefits include accommodation charges, holiday entitlements, and employee discounts across Hyatt Hotels.

Benefits

Accommodation Service Charge

28 Days Holiday, rising to 33 Days with service

Meals on Duty

Pension Scheme

Life Assurance (4 x Annual Salary)

Medical Assistance

Employee Assistance Programme

Worldwide Travel Discounts

Recruitment Referral Bonus

Tuition Aid Scheme & subsidised training

Qualifications

• 1+ years' experience as a Front Desk Agent or similar role.
• Proven customer-facing background in lifestyle or boutique hotels.
• Flexibility with working shifts, including evenings and weekends.

Responsibilities

• Engage with guests from pre-arrival to post-departure.
• Provide excellent hospitality and respond to guest queries.
• Assist in administrative tasks while managing guest interactions.

Skills

Customer service

Communication

Organization

Multitasking

Fluency in English

Tools

Opera PMS

Job description

Front Desk Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £30,000 per year) · Full Time (including evenings and weekends)

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).

We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Agent at The Standard, London, we’d love to hear from you!

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Agents.

Your role

As a Front Desk Agent, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard!

You'll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Do You Have What It Takes to Be a Front Desk Agent at The Standard?

You’ll ideally have around 1+ years’ prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!

In addition to this you will also need….

• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Fluency in English is essential; additional languages are a plus.
• Experience with Opera PMS is beneficial however full training will be given.
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment

If you think you have what it takes to be a Front Desk Agent at The Standard, we’d love to hear from you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• Accommodation Service Charge
• Prorata - 28 Days Holiday, rising to 33 Days with service
• Meals on Duty
• Pension Scheme
• Life Assurance (4 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Hyatt Hotels
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities