Junior Product Manager

Saxo Group; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A financial services company in London is seeking a Journey Specialist to enhance client onboarding and renewal processes. You will drive improvements and ensure a seamless experience while collaborating with teams globally. The ideal candidate has a Bachelor's degree and up to two years of experience, accompanied by strong analytical skills and knowledge of customer journey mapping principles.

Qualifications

• Proactive and structured approach to problem-solving.
• Up to two years of experience in a similar role.
• Familiarity with marketing automation tools is a bonus.

Responsibilities

• Identify and implement data-driven improvements.
• Monitor performance and align processes with client expectations.
• Collaborate with cross-functional teams globally.

Skills

Analytical mindset

Strong communication skills

Experience in project management

Familiarity with customer journey mapping

Education

Bachelor's degree in Business, Finance, or related field

Tools

Microsoft Office

Power BI

Job description

Journey Specialist 3 & 8 page is loaded## Journey Specialist 3 & 8locations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R-17499London, United Kingdom**About the job**In this role, you’ll focus on Journeys 3 (Onboarding) and 8 (Client Renewals), ensuring smooth transitions and impactful improvements across both digital and manual processes. Based in the UK, you’ll collaborate closely with local and global teams to support strategic business goals and deliver exceptional client outcomes.**Responsibilities*** Identify and implement data-driven improvements across onboarding, and renewal journeys to enhance efficiency and client satisfaction* Monitor journey performance and align processes with client expectations and business objectives* Analyse KPIs such as drop-off rates, STP rates, SLAs, and processing times using tools like DCF, CRM systems, and Power BI* Collaborate with cross-functional teams globally to share best practices and align documentation and communication strategies* Support the rollout of global and regional initiatives, contributing to continuous improvement efforts* Participate in shaping business requirements, user acceptance testing, and local market adaptations* Ensure all client communications are clear, consistent, and aligned with regional standards* Maintain compliance with global and local regulatory requirements, including AML standards**Your profile**A proactive and analytical mindset is key to thriving in this role. With a structured approach to problem-solving and a keen eye for detail, you’re comfortable working with data to uncover insights and drive improvements. Strong communication skills and a collaborative attitude help you navigate a fast-paced, cross-functional environment.Ideally, you hold a Bachelor's degree in Business, Finance, or a related field, and bring up to two years of experience in project management, business analysis, or a similar role. Proficiency in Microsoft Office is essential, and familiarity with customer journey mapping principles is highly valued. Experience with marketing automation tools such as Sitecore or Campaign Creator would be a welcome bonus.We conduct interviews on a continuous basis, so send your application sooner rather than later.**We get curious people invested in the world**When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future! **How to apply :** Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better**About Saxo Bank** ***Support our purpose*** We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions. ***Be part of a unique journey*** . Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.