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Facilities Coordinator

Portland Brown Ltd

Greater London

On-site

GBP 60,000 - GBP 80,000

Full time

Today
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Job summary

A leading property management company is looking for a proactive Facilities Coordinator to join their team in London. In this role, you will oversee day-to-day maintenance activities across various apartments, ensuring top-notch service delivery from Maintenance Coordinators. Strong organizational and communication skills are essential, as you will coordinate with multiple stakeholders and manage urgent maintenance tasks. This position offers opportunities for personal development and unique employee perks.

Benefits

31 days holiday (+ an additional day each year)
5-night stays in company apartments
Portland Birthday Perks
Training and development opportunities
Mental Health Support
Critical Illness Cover
Company socials
Benefit enhancements annually
Charity match fund

Qualifications

  • Previous experience in facilities or maintenance coordination.
  • Ability to manage changing priorities effectively.
  • Excellent interpersonal skills to liaise with various stakeholders.

Responsibilities

  • Coordinate day-to-day maintenance activities across London apartments.
  • Plan and schedule workloads for Maintenance Coordinators.
  • Respond to urgent maintenance issues and manage contractor communications.

Skills

Organizational skills
Communication skills
Problem-solving
Attention to detail
Job description

We have an exciting opportunity for a proactive and highly organised Facilities Coordinator to join our Property Management team in London.

In this key role, you’ll be responsible for coordinating day‑to‑day maintenance activity across our London apartments, ensuring our Maintenance Coordinators are fully supported to deliver an exceptional standard of service. From planning workloads and managing reactive maintenance to liaising with internal teams and external partners, you’ll play a vital part in keeping our apartments running smoothly.

This role would suit someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering a five‑star experience for guests. Strong organisation, clear communication, and the ability to adapt to changing priorities will be essential for success.

Responsibilities
  • Provide day‑to‑day oversight and support to the Maintenance Coordinators working across London
  • Plan and schedule Maintenance Coordinators’ workloads to ensure maximum efficiency and effective use of time
  • Monitor progress, timings, and completion of maintenance tasks, ensuring standards are met
  • Coordinate and implement reactive maintenance in response to last‑minute issues, guest requests, or urgent apartment requirements
  • Purchase and order stock and materials required for maintenance works to be completed seamlessly
  • Work closely with the Guest Relations team to ensure maintenance activity supports a consistently high guest experience
  • Respond to and manage phone calls from external contractors, landlords, and guests
  • Review completed tasks and arrange follow‑up works or updates where required
Requirements
  • Previous experience in facilities, maintenance coordination, property, or a similar operational role
  • Strong organisational and planning skills with the ability to manage changing priorities
  • Excellent communication and interpersonal skills
  • Confident working with multiple stakeholders, including internal teams and external contractors
  • Ability to work on own initiative while remaining a strong team player
  • Self‑motivated, hardworking, and enthusiastic
  • Good IT skills (training provided for bespoke systems)
  • High levels of accuracy and attention to detail
  • 31 days holiday (+ an additional day each year)
  • 5-night stays in Portland’s London apartments
  • Portland Birthday Perks
  • Training and development opportunities
  • Mental Health Support
  • Critical Illness Cover
  • Company socials
  • Benefit enhancements each year you work at Portland
  • Charity match fund

At Portland Brown, we occasionally use alternative titles for our advertised roles to ensure they appeal to a wide range of candidates. Please note that the job title used in this advert may differ from the internal title for the position. Rest assured, the role’s responsibilities and scope remain as described, and this will be clarified during the recruitment process.

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