Customer Service Technician

Crest Nicholson plc; Leeds; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading UK home developer is seeking a Customer Service Technician in Leeds to carry out remedial works and ensure quality standards. The role involves direct communication with clients, managing appointments, and completing tasks such as painting, carpentry, and tiling. Ideal candidates should have experience in property services and possess strong organizational skills. The company offers a competitive salary, a vehicle, and various employee benefits including private healthcare and annual leave.

Benefits

Competitive Salary

Company Bonus Scheme

Company Vehicle

Private pension

Private healthcare

25 days' annual leave

Qualifications

• Experience in property services and snagging.
• Ability to manage appointments and communicate with clients.
• Skilled in multiple trades with attention to quality standards.

Responsibilities

• Carry out remedial works such as painting, mastic replacement, and tiling.
• Ensure availability of materials for tasks.
• Provide regular progress reports on the works.

Skills

Attention to detail

Customer service skills

Time management

Hands-on technical skills

Tools

Painting tools

Carpentry tools

Job description

Customer Service Technician page is loaded## Customer Service Technicianlocations: Leedstime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR100971It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.**Crest Nicholson's Yorkshire Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer. This is a site based role where you will be travelling from your home address to our development locations.**The Role**This is a customer facing role where a Customer Services will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales.It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.Examples of your work will include:Painting* Mastic Replacement* Wall Tiling* Carpentry work such as easing doors, creaking floors etc.* Paving slab adjustment* Plaster repairs* Kitchen unit adjustmentsWhen completing and undertaking work you will provide regular progress reports and Crest aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems.All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.**About You**We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.**The Company**Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.**As an employer of choice, we offer an extensive range of benefits, to include:*** Competitive Salary* Company Bonus Scheme* Company Vehicle* Private pension* Private healthcare and cash plan options* 25 days' annual leave* Cycle to work scheme* Share save scheme* Gym membership discountsWe are an inclusive employer; the Company will consider flexible working requests for all roles.We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*