Facilities Coordinator

National Trust Group; Metropolitan Borough of Solihull; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A historic property management organization is seeking a Facilities Co‑ordinator to maintain high standards at Packwood House. The role involves ensuring smooth operations, coordinating maintenance, and providing exceptional customer service. Ideal candidates should be customer-focused, organized, and willing to learn new skills. The position offers various benefits including a pension scheme, family access to trust locations, and discounts. Applications are encouraged as the organization supports diversity and inclusivity.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Positive attitude and customer-focused approach.
• Ability to work independently and as part of a team.
• Organized and adaptable to changing tasks.

Responsibilities

• Ensure Packwood House operates effectively.
• Manage maintenance and repairs (reactive and planned).
• Help prepare meeting rooms and coordinate deliveries.

Skills

customer focused

team player

comfortable using IT packages

well organised

adaptable

happy to learn new skills

Job description

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We're looking for a Facilities Co‑ordinator with the skills to keep Packwood House in tiptop condition and running smoothly for all the people who visit and love the place.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

This captivating 16th‑century Tudor manor house is renowned for its fine collection of textiles and elegant gardens. The team is focused on conservation projects, as well as providing an exceptional family‑friendly visitor experience. The new café serves a delicious selection of produce grown in Packwood’s kitchen garden. Packwood House is part of a trio of properties alongside Baddesley Clinton and Charlecote Park, so collaborative working between staff and volunteers is encouraged.

As the Facilities Co‑ordinator, you’ll be making sure that Packwood House operates as it should, by running an efficient, effective and flexible facilities service. You’ll help the property team to meet their goals by keeping standards high. You’ll be helping with maintenance and repairs (reactive, as well as planned and preventative), cleaning and caretaking, the presentation of public areas and visitor facilities (including car parks and grounds), preparing meeting rooms and co‑ordinating deliveries and collections.

You can view the full role profile for this role in the attached document. You don’t need to have all of the knowledge, skills and experience listed; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you’re:

• customer focused with a positive attitude
• a team player, but also can work on your own initiative
• comfortable using IT packages
• well organised and adaptable
• happy to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

National Trust place

Packwood House, Lapworth, Solihull, B94 6AT

Documents

Facilities Co‑ordinator – Career Level A2.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 15th February 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.