Telesales Manager

Lightning Fibre Ltd; Eastbourne; On-site; GBP 40,000; Full time

Job summary

A community-focused broadband provider in Eastbourne is seeking an experienced Telesales Team Leader to run a high-performing telesales operation. This role includes leading a team to meet sales targets, embedding structured management rhythms, and fostering team morale. Ideal candidates are people-centric leaders with experience in telesales, excellent communication skills, and a strong grasp of sales KPIs. Competitive salary of £40,000 OTE and real autonomy in a growing team await you. If you thrive in a target-driven environment and enjoy developing people, we’d love to hear from you.

Benefits

Performance-related bonus

Real autonomy in leadership role

Supportive senior leadership

Qualifications

• Proven experience in a telesales or call-centre sales environment.
• Strong leadership and people development skills.
• Structured and consistent management approach.

Responsibilities

• Lead and motivate a telesales team to achieve targets.
• Run structured morning meetings to drive team momentum.
• Manage performance across key KPIs like sales and conversion.

Skills

Telesales leadership

Coaching and development

Performance management

Sales KPIs understanding

Communication skills

Tools

Salesforce

MS Office

Job description

About Us

Lightning Fibre is a fast-growing, community-focused full fibre broadband provider, proudly serving East Sussex. Established in 2018,we’re committed to delivering exceptional connectivity while reinvesting in the areas we operate — creating local jobs and supporting the regional digital economy.

The Role

This is a hands-on leadership role, not a desk-bound reporting position.

You’ll be responsible for running a high-performing telesales operation through:

• Strong people leadership


• Coaching and development


• Clear daily structure and motivation

You’ll balance operational control with human leadership —creating an environment where people feel supported, accountable, and energised to perform.

What You’ll Be Doing

• Leading and motivating a team of telesales advisors to deliver sales, revenue, and conversion targets


• Embedding a clear daily, weekly, and monthly management rhythm


• Running structured morning meetings to set focus and drive momentum


• Coaching individuals through regular 1:1s and team training sessions


• Managing and improving performance across key KPIs (sales, conversion, call volume, AHT, revenue, add-ons)


• Actively managing team morale, engagement, and confidence


• Using incentives and recognition to drive performance and positive behaviours


• Ensuring high standards of professionalism, compliance, and data integrity


• Monitoring lead quality, escalating issues, and working constructively with stakeholders


• Analysing performance data and producing clear reports for senior management


• Ensuring effective use of Salesforce and supporting continuous process improvement

You will also continue to be involved in sales activity where appropriate, leading by example.

What We’re Looking For

This role will suit someone who is:

• An experienced telesales or call-centre sales professional


• Confident leading and developing people, not just managing numbers


• Comfortable coaching, motivating, and holding individuals accountable


• Structured, organised, and consistent in their management approach


• Commercially minded but people-centred


• Calm and resilient in a target-driven environment


• Proven experience in a telesales or call-centre sales environment


• Experience managing or leading a sales team


• Strong understanding of sales KPIs and performance metrics


• Confident using CRM systems (Salesforce preferred) and MS Office


• Excellent communication and interpersonal skills


• Experience in broadband, telecoms, or regulated sales environments


• Experience implementing incentive schemes or performance improvement plans

What We Offer

• £40,000 OTE (competitive basic salary plus performance-related bonus)


• A leadership role with real autonomy and influence


• The opportunity to shape and develop a team during a key growth phase


• Supportive senior leadership and clear expectations


• A values-led, community-focused organisation

Why Join Lightning Fibre?

• You’ll be trusted to lead, not micromanaged


• You’ll work in a business that values people as much as performance


• You’ll have the opportunity to make a visible impact quickly

👉 If you’re a people-focused sales leader who enjoys building structure, energy, and results— we’d love to hear from you.

Apply now