Short-term Letting Assistant

Rettie & Co; City of Edinburgh; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading letting agency in Edinburgh is seeking a Letting Assistant to provide exceptional administrative support within the Rettie Short Lets team. This role is focused on ensuring a best-in-class customer experience while managing the check-in/check-out procedures for properties under management. The ideal candidate will possess a clean driving licence and be proficient in IT systems including MS Word, Excel, and Outlook. Experience in lettings is desirable, and a customer-focused attitude is essential. Join a dynamic team committed to excellence in the property market.

Qualifications

• Full, clean driving licence required.
• Proficiency in IT systems including MS Word, Excel, and Outlook essential.
• Previous lettings experience is advantageous.

Responsibilities

• Provide administrative support and assist with check-in/check-out procedures.
• Work collaboratively with colleagues to improve processes.
• Manage administration across the Short Lets portfolio.
• Ensure high standards of client care and satisfaction.

Skills

Full, clean driving licence

Proficient in MS Word, Excel & Outlook

Customer focused

Effective communicator

Positive Attitude

Problem Solver

Job description

Key details

• LOCATION: EDINBURGH
• DEPARTMENT: RETTIE SHORT LETS
• REPORTS TO: DIRECTOR – LETTINGS
• HOURS OF WORK: 37.5 HOURS PER WEEK (MONDAY - FRIDAY, 9:00AM - 5:30PM)

Key requirements

Essential

• Full, clean driving licence
• Proficient in the use of IT systems including MS Word, Excel & Outlook

Desirable

• ARLA
• Use of SME software
• Detailed knowledge of the PRS and/or Short Lets Market
• Previous Lettings experience

About the role

The main aim of the Rettie Short Lets Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.

In your role as a Letting Assistant, you will provide administrative support and assist with the check in / out procedures within our rapidly growing subsidiary, Rettie Short Lets Limited, which deals with the booking and management of a portfolio of properties available for short term let throughout the year. Working closely with the your peers in the lettings department you will assist them in maintaining our short let portfolio whilst delivering an exceptional client experience.

You will work collaboratively with your colleagues in our other private client teams and ensure that our processes are constantly being improved to further the integration of our long-term and short-term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.

Competencies

• Customer focused
• Collaboration
• Effective under pressure
• Positive Attitude
• Effective communicator
• Problem Solver

Key responsibilities

• Driving Portfolio Performance – Working with the team to improve the performance of their properties under management, retain clients and promote portfolio growth. Ensuring full compliance and driving up safety standards.
• Managing Administration – Supporting in the administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios. Full compliance with the processes as defined in the process manual to encompass the new short lets regulations. You will also be involved in the day to day accounts processes.
• Excelling in Client Care – to provide the highest standard of client care and satisfaction.
• Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.