Insurance Team Manager

Castle Employment Agency Ltd; Scarborough; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A respected insurance business in Scarborough is seeking an experienced Insurance Team Manager to lead a team of Client Advisors. This full-time role requires a strong management background in insurance, comfortable working within FCA regulations, and offering a salary between £35,000 and £45,000 based on experience. You will enhance service quality and drive commercial performance while supporting the Head of Department and guiding your team effectively.

Qualifications

• Proven management experience in insurance.
• Experience within a regulated FCA environment is desirable.
• Strong skills in leading and motivating a team.

Responsibilities

• Support head of department with commercial strategy.
• Lead and develop the Client Advisor team.
• Monitor compliance with FCA regulations.

Skills

Management experience

Team leadership

Confident working independently

Ability to manage change

Education

Cert CII or equivalent experience

Job description

Overview

A brilliant opportunity has come up to join a respected insurance business in a key leadership role that sits right at the heart of the department.

This position plays an important part in supporting the Head of Department, guiding a team of Client Advisors and helping drive both service quality and commercial performance.

We are looking for an experienced people manager with a strong background in insurance and a natural ability to motivate and guide a team.

If you enjoyimproving ways of working, supporting others to grow and ensuring clients receive high quality advice that meets FCA and company standards, this could be a great role for you.

Some of the Insurance Team Manager responsibilities will be:

• Support the Head of Department with delivering the commercial strategy, keeping the team focused on sales objectives and overall business growth
• Lead, motivate and develop the Client Advisor team, ensuring skills, strengths and technical knowledge are understood and used effectively
• Improve team processes, client journeys and efficiencies, sharing ideas that can enhance ways of working across the business
• Oversee all training, development and onboarding for new starters, ensuring compliant and effective inductions
• Manage performance, absence and other HR processes in line with company policies where required
• Monitor compliance with FCA regulation through regular reviews, supervision and file checks
• Maintain high standards of service, accuracy and professionalism when dealing with clients and insurers
• Ensure workloads are balanced, renewals and MTAs are managed on time and recommendations to clients are presented clearly
• Support the resolution of complaints and bad debt queries in line with company procedures
• Embed company values within the team, encouraging behaviours that support a positive culture

To be successful in this role you will need the following skills and experience:

• Cert CII or equivalent experience
• Management experience, ideally within insurance
• Experience within a regulated or FCA environment is desirable
• Confident leading a team while also working independently
• Comfortable working to deadlines and managing change

This will be working full-time Monday to Friday 8:30am-5pm earning a salary between £35,000-£45,000 depending on experience.