Operations Administrator

Tokio Marine HCC; Leicester; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading financial services company is seeking an Operations Administrator. This role involves supporting clients and underwriters with Surety Bonds administration, handling inquiries, and maintaining accurate records. Candidates should possess strong communication skills, good organizational abilities, and a self-motivated approach. Key benefits include hybrid working options, private healthcare, and ample holiday. The job is based in Rearsby, Leicester, with a focus on delivering exceptional service to clients and brokers.

Benefits

Hybrid working options

Non-contribution pension

Funded private healthcare

25 days holiday plus bank holidays

Wellbeing allowance

Free parking

Qualifications

• Strong English and numeracy skills.
• High accuracy and good keyboard skills.
• Excellent written and verbal communication.

Responsibilities

• Input and retrieve data on underwriting system.
• File documentation into ImageRight.
• Monitor departmental email and distribute incoming emails.
• Deal with customer and broker inquiries.

Skills

Good command of English

Good keyboard skills

High level of written and verbal communication skills

Confident and courteous telephone manner

Good organizational skills

Self-motivated and able to use own initiative

Job description

Operations Administrator page is loaded## Operations Administratorlocations: UK - Leicester (The Grange)time type: Full timeposted on: Posted Todayjob requisition id: 2026-56**Job title:** Operations Administrator (Known internally as Bond Administration Assistant)**Contract:** Permanent**Location:** Rearsby, Leicester (onsite parking available)Hours: 35 hours per week (Flexibility in start and finish times: 8:30-9:30 and 16:30-17:30)**Why**Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.**Job** **Purpose****:**This is an excellent opportunity to work within the Surety Division of a leading and highly profitable financial company. The Surety Team are very successful, busy, enthusiastic, highly motivated and pride themselves on the high level of service they provide. Main duties are to provide support to Clients, Brokers and TMHCC & TME Underwriters (who work from many different locations across the UK and EU) in the underwriting, processing and ongoing administration of Surety Bonds, such as Construction Bonds, Custom Bonds and Pension Guarantees. Full training on Surety Bonds processes will be provided.**Key Responsibilities:*** Input and retrieval of data on a bespoke database (underwriting system)* Filing documentation into ImageRight (paperless filing system)* Retrieval of financial information from Companies House and Other information providers* Inputting terms on underwriting system and preparing quote letters* Preparation and checking of legal documentation* Assisting with departmental incoming/outgoing post* Monitoring of the general department e-mail box and distribution of incoming e-mails as appropriate* Dealing with customers and insurance brokers enquiries and queries by telephone* Producing Invoices and Premium Advice Notes* General Office Administration* Other reasonable duties as instructed by the Surety Administration Manager**Skills and Experience Specification:*** Good command of English and numeracy* Good keyboard skills, high level of accuracy essential* High level of written and verbal communication skills* Confident and courteous telephone manner* Good organizational skills* Self-motivated and able to use own initiative**Key Benefits*** Hybrid working options* Non-contribution pension* Funded private healthcare* 25 days holiday (plus bank holidays)* Wellbeing allowance* Free parkingThe Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. #LI-AH1