Assistant Customer Sales Manager

4C Group; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A luxury hospitality group is looking for an Assistant Customer Sales Manager (Maternity Cover) to enhance guest experiences at The Westin London City. Key responsibilities include ensuring high levels of customer satisfaction, maximizing occupancy, and training team members. Candidates should be enthusiastic, self-motivated, with strong communication skills and a background in hospitality. The role offers a comprehensive benefits package, including staff accommodation rates and development opportunities.

Benefits

Staff accommodation rates across UK

Free meals on duty

Health Cash Plan (HSF)

Private Medical Insurance

Continuous Learning & Development opportunities

Qualifications

• Minimum 2 years of managerial experience is essential.
• Experience in a similar role at Marriott is preferable.
• Strong guest focus and ability to work towards business goals.

Responsibilities

• Deliver high levels of guest satisfaction.
• Maximize occupancy and average room rate.
• Train Customer Sales team members.

Skills

Enthusiastic

Self-motivated

Excellent written and verbal communication skills

Strong guest focus

Ability to work under pressure

Tools

MARSHA

EMPOWER Reservations

GXP

Opera

Job description

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi‑Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well‑being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF AN ASSISTANT CUSTOMER SALES MANAGER (Maternity Cover) AT THE WESTIN LONDON CITY

What you'll be doing...

Reporting to the Customer Sales Manager, you can expect your working day to include the following:

• Reporting to Customer Sales Manager
• Deliver consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.
• Ensure maximum occupancy and average room rate is achieved at all times by efficient up selling and cross selling of the hotel facilities.
• Closely monitor competitive pricing and understand the impact of relevant pricing decisions on property performance.
• Ensure all new booking enquiries are dealt with a prompt and professional manner in accordance with brand standards.
• To be fully conversant with Marriott group and individual reservations procedure and systems.
• To ensure that rooms are sold to the correct market segment, depending on availability in order to maximise occupancy and average room rate so as to achieve budgeted targets.
• To ensure that the Customer Sales team members are trained to meet the required standards.
• To complete other projects when and when required.
• Assist Customer Sales Manager in development, implementation and monitoring of commercial plans of the hotel.
• To ensure all the telephone calls are answered and handled in a timely manner and in accordance with the brand standards.
• To deal with any complains pertaining to bookings, cancellations, non‑arrivals, late cancellations.
• To carry out regular appraisals for all Customer Sales associates.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential, but here are a few of our requirements.

To succeed in the role of ASSISTANT CUSTOMER SALES MANAGER (Maternity cover) you will need the following qualities and skills:

• Enthusiastic
• Self‑motivated person with excellent written and verbal communication skills and team spirit.
• Strong guest focus and be able to work towards business goals.
• Minimum 2 year of managerial experience is essential.
• Experience in a similar role in Marriott is preferable.
• Excellent communications and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Skills and knowledge

• MARSHA
• EMPOWER Reservations
• GXP
• Opera

WHAT WE OFFER

You will have to a benefits package we believe truly works for our people and enhances our overall culture.

• Staff accommodation rates across UK (Marriott & 4C Group Hotels)
• Free meals on duty (saving you £1000 per year)
• Life Assurance Covers
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.