Asset Servicing Administrator

AJ Bell plc; Manchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading investment platform provider based in Manchester is seeking an Asset Servicing Administrator for a 12-month fixed-term contract. Responsibilities include managing corporate actions and dividends, maintaining event records, and ensuring compliance. The ideal candidate will possess five GCSEs including Maths and English, with strong customer service and communication skills. The position offers a supportive team atmosphere and a hybrid working model where you spend at least 50% of your time in the office.

Benefits

Starting salary of £25,400

25 days holiday increasing to 31

Matched pension contributions up to 6%

Discretionary bonus scheme

Annual free share awards

Buy As You Earn (BAYE) scheme

Discounted private healthcare

Free on-site gym access

Personal development programmes

Casual dress code

Qualifications

• Minimum of 5 GCSE's grades A*-C including Maths and English.
• Proven ability to deliver excellent customer service.
• Strong written and verbal communication skills.
• Competent IT skills, particularly in Word and Excel.
• Ability to work in high-pressure environments.
• Exceptional attention to detail.
• Experience in financial services is desirable.

Responsibilities

• Creating and maintaining records of events.
• Compiling and issuing customer notifications.
• Collating customer responses.
• Instructing counterparties and custodians.
• Reconciling positions at different stages.
• Processing events to customer accounts.
• Notifying customers when events are completed.
• Ensuring compliance with policies.

Skills

Excellent customer service skills

Strong communication skills

Competent IT skills

Advanced Excel skills

Attention to detail

Education

5 GCSE's grades A*-C including Maths and English

Job description

We are now recruiting an Asset Servicing Administrator to work in a team of administrators and ensure the delivery of excellence in the administration of Corporate Actions & Dividends on a 12-month Fixed-term contract.

Asset Servicing is a department under the Custody umbrella. It is made up of three teams: Event Capture, Dividends Processing and Corporate Actions Processing.The administrator will be expected to complete an assigned work load, manage their tasks intraday, communicate with and assist their colleagues to ensure the team’s work is completed. The role is an operations role so it is key that the process is performed to a high standard to ensure the ongoing success of AJ Bell.

What does the job involve?

• Creating and maintaining records of the event
• Compiling & issuing customer notifications for forthcoming events, where required
• Collating customer responses, where required
• Instructing counterparties / custodians
• Reconciling positions at different stages through the event
• Processing events to customer accounts
• Notifying customers when events are completed
• Ensuring that we are adhering with all compliance policies including AML, CASS, Clear Desk and breach reporting

What you'll have:

• You will have a minimum of 5 GCSE's grades A*-C (or equivalent) including Maths and English
• Ability and commitment to deliver excellent customer service skills
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel and Outlook.
• Ability to work in high pressure deadline driven environments
• Exceptional attention to detail
• Experience of financial services, or a keen interest in it, is desirable
• Advanced excel skills

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

Our perks and benefits:

• Starting salary of £25,400 (dependent on experience)
• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by SimplyHealth
• Discounted private healthcare scheme and dental plan
• Freeon-site gym providing a wide range of free classes
• Employee Assistance Programme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Discounted nursery fees at Kids Planet on Exchange Quay
• Loans for travel season tickets
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Parking at Exchange Quay (Subject to availability)
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.