Customer Service Advisor

The Ardonagh Group; Norwich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading independent insurance broker in the UK is seeking a Customer Service Advisor. This position welcomes candidates with no prior experience as comprehensive training will be provided. Responsibilities include delivering customer service over the phone, processing business activities with precision, and achieving team targets in a supportive environment. Employee benefits include 26 days of holiday, career progression opportunities, and 24-hour support for wellbeing. Join a team that values your contributions and fosters a fun workplace culture.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunity to progress your career

Gain CII or ACII qualifications

Pension scheme

24-hour support for wellbeing

One paid volunteering day

The Spotlight Awards

Qualifications

• No prior experience necessary; full training provided.
• Enjoy working in a fast-paced team environment.

Responsibilities

• Provide great customer service over the phone.
• Process correspondence, renewals, and quotations with high accuracy.
• Meet commercial and team targets while maximizing business opportunities.

Skills

Attention to detail

Ability to learn quickly

Positive attitude

Job description

Work in Retail or Hospitality? Are you fed up with long hour weeks or late weekend shifts? Or maybe you’ve recently left education and want to step into a career now, rather than get a degree? Saying yes??

Then come join us as an Customer Service Advisor. No experience necessary as we will provide you with full training! You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.

So, what does the role of an Customer Service Advisor here involve?

• Providing great customer service to new and existing customers over the phone, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must.
• Processing correspondence, renewals activity and new business quotations with thorough attention to detail, maintaining a high level of accuracy.
• Meeting commercial and team targets and KPI’s by maximising business and service opportunities.
• You will need to enjoy working in a fast-paced team. We work hard, help and support each other and we’re driven to achieve all our team goals and objectives…all whilst having a lot of fun!

In return you will be welcomed and supported by our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry
• Pension scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh. #AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Click here here to see our standard benefits page