Ecommerce Manager

Lisa Angel Limited; Norwich; On-site; GBP 35,000 - 55,000; Full time

Job summary

A thriving retail company is seeking an Ecommerce Manager to own and manage their proprietary online store. You will optimize digital activities, lead performance-led campaigns, and ensure a seamless customer experience. The role demands a data-driven professional with exceptional analytical and organizational skills, comfortable working independently and as part of a team. Join a company committed to creativity and positivity, and play a key role in its online growth strategy.

Qualifications

• Strong analytical and problem-solving skills to interpret complex data.
• Proficiency with major advertising platforms.
• Ability to manage a varied workload and meet deadlines.

Responsibilities

• Oversee and manage the digital journey from discovery to conversion.
• Lead digital performance-led campaigns integrated across channels.
• Collaborate with key stakeholders and the in-house development team.

Skills

Data-driven mindset

Analytical skills

Organisational skills

Commercial target management

Problem-solving

Team collaboration

Tools

Advertising platforms

Job description

Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do.

Job Purpose

We are looking for a commercially minded, detail-obsessed Ecommerce Manager to take day-to-day ownership of our proprietary website, managing the digital journey from discovery through to conversion. This role is important for our next stage of growth online and is perfect for someone who thrives on delivering customer experience and commercial performance.

You’ll lead the optimisation of our ecommerce and digital activities day‑to‑day, overseeing everything from paid search and email marketing to on‑site optimisation to digital content.

You will work on CRO strategy in conjunction with our front-end designer.

Leading digital performance‑led campaigns and ensuring these are integrated across channels, and optimised for acquisition and retention.

Reports to: Head of Marketing

Key Responsibilities

• Email marketing best practices, including automation, segmentation and personalisation techniques
• Hitting agreed KPIs e.g. Conv rate, AOV, repeat customer rate
• Collaborate with key stakeholders, in‑house development team
• Attend events as required to assist with promotional activity
• Working in other areas of Lisa Angel, as necessary based on needs of the business

Attribues

The successful Ecommerce Manager will have the following attributes:

• Be highly data‑driven with excellent analytical and problem‑solving skills to interpret complex data and make informed decisions
• Strong organisational skills, able to manage a varied workload and meet deadlines
• Confidence managing commercial targets, budgets, or stock forecasts
• Proficiency with major advertising platforms
• A positive and approachable manner with a ‘can do’ attitude
• Comfortable with working as part of a team and independently
• Able to use initiative and to problem‑solve.
• Demonstrate a commitment to equality, diversity and inclusivity