Client Experience & Sales Specialist

Therapieclinic; Greater London; On-site; GBP 28,000 - GBP 40,000; Full time

Job summary

A leading aesthetic medical clinic in Greater London is looking for a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. In this role, you'll manage client interactions, ensure excellent service, and optimize clinic performance. The ideal candidate should have a qualification as a Beauty Therapist, proven experience in client management, and strong communication skills. This position offers exceptional perks, including uncapped earnings and various employee discounts.

Benefits

Uncapped Earnings

Free laser hair removal

Family discounts

10% off Thérapie Fertility treatments

Free laser eye surgery after 2 years

Discounts on leading skin brands

Career progression opportunities

Paid training

Extra day off on landmark birthdays

Longevity bonus

Employee assistance scheme

Qualifications

• Proven experience in client experience management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Ensure a seamless check-in/out journey for every client.

Skills

Client experience management

Customer service

Communication skills

Analytical skills

Problem-solving

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our St Pauls Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Client Satisfaction – Deliver outstanding client service from first contact to follow-up
• Client Satisfaction – Proactively manage online reviews and resolve complaints efficiently
• Revenue Growth – Maximise clinic efficiency through smart diary and booking management
• Revenue Growth – Manage stock accurately, including AWI deductions
• Revenue Growth – Drive and convert consultations with strong upselling and cross-selling
• Revenue Growth – Meet KPIs for consultation success, walk-in conversions, and average spend
• Revenue Growth – Ensure a seamless check-in/out journey for every client
• AWI Performance & Growth – Promote skin consultations and identify upsell opportunities via forms
• AWI Performance & Growth – Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• INDHP

Perks

• Uncapped Earnings – With our uncapped commission structure, the sky's the limit!
• Treat Yourself – Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments.
• Share the Love – Avail spouse and family discounts, spreading the joy of Thérapie.
• Sisterly Love – 10% off Thérapie Fertility & Optilase treatments.
• The Thérapie Fertility – We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
• Optilase Eye Clinic – We offer free laser eye surgery to all team members after they have been with us for 2 years.
• Skin Royalty – Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Career Pathways – Embark on a journey of career progression & management training.
• Knowledge Oasis – Full week of paid training in our academy.
• Big Birthday Bash Leave – An extra day off on landmark birthdays.
• Longevity Bonus – Earn extra annual leave days after 2 years of service.
• Employee Assistance Scheme – Confidential support services for personal and professional well-being.

Application Process

1. Explore Opportunities: Start by finding the role that excites you.
2. Submit Your Application: Apply by uploading your CV.
3. Application Review: Our Talent Acquisition Partners will carefully review your application.
4. Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
5. Interview Stage: Complete the interview process with our team.
6. Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.
7. Begin Your Journey: Attend our state-of-the-art training facility to kickstart your career with us.