Retail Store Leader: Elevate Customer Experience

Crocs; Wembley; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading footwear retailer in Wembley is seeking a dedicated team member to deliver exceptional customer service and lead store operations. The ideal candidate has 2-3 years of retail experience, particularly in leadership roles, and is passionate about creating memorable shopping experiences. Responsibilities include nurturing consumer relationships, leading performance metrics, and supporting various store functions. Flexibility in working hours is essential, including nights and weekends.

Qualifications

• 2 – 3 years of total retail experience, preferably in leadership roles.
• Proven leadership skills with a successful track record.
• Excellent communication in English, both written and verbal.
• Flexibility in work schedule including nights, weekends, and holidays.
• Proactive approach to tasks with attention to detail.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M. model.
• Nurture relationships with consumers and team members.
• Lead the team in meeting performance metrics.
• Coordinate daily store operations and activities.
• Assist in various store departments and retail operations.

Skills

Retail experience

Leadership skills

Communication skills

Proficiency in MS Office

Customer service

Tools

POS systems

Job description

A leading footwear retailer in Wembley is seeking a dedicated team member to deliver exceptional customer service and lead store operations. The ideal candidate has 2-3 years of retail experience, particularly in leadership roles, and is passionate about creating memorable shopping experiences. Responsibilities include nurturing consumer relationships, leading performance metrics, and supporting various store functions. Flexibility in working hours is essential, including nights and weekends.