Customer Care Assistant

McDonald's; Great Yarmouth; Hybrid; GBP 40,000 - GBP 60,000; Part time

Job summary

A well-known fast-food restaurant in Great Yarmouth is seeking a Customer Care Assistant to enhance customer experiences. In this role, you'll be the face of the restaurant, ensuring all customer needs are met and maintaining cleanliness in dining areas. Candidates should be friendly, energetic, and effective communicators, with a commitment to teamwork. Flexible shift availability between 7am and 1am, including weekends, is essential. Enjoy benefits like flexible hours and employee discounts.

Benefits

Flexible hours

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Must be friendly, welcoming, and helpful.
• Ability to connect with customers and make them feel valued.
• Availability for shift patterns between 7am-1am.

Responsibilities

• Deal with customers and ensure smooth operation in customer areas.
• Maintain high standards of cleanliness in dining areas.
• Establish and maintain positive communication with customers.

Skills

Effective communication skills

Teamwork

Attentive listening

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Availability to work shift patterns between 7am-4pm, 11am-8pm and 4pm-1am for both weekdays and weekends is essential for this position.

Benefits package includes: Flexible hours, Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........

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