Warrant Recovery Team Leader

Utilita Energy Ltd; England; Hybrid; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading energy company in the UK is seeking a Warrant Recovery Team Leader to manage a team focused on recovering outstanding balances from credit customers. In this role, you will oversee pre-disconnection processes and serve as an escalation point for complex issues. You will foster a supportive environment for your team, ensuring that all tasks are completed within agreed SLAs. The position requires strong leadership and communication skills, along with an understanding of revenue protection processes. A comprehensive benefits package is offered.

Benefits

Structured bonus scheme

25 days annual leave plus bank holidays

Access to private healthcare

On-site gym

24/7 GP and counselling services

Generous pension contribution

Paid volunteering day

Qualifications

• Previous experience in a leadership position is desirable.
• Ability to handle sensitive information with care.
• Approachable, adaptable, and willing to assist team members.

Responsibilities

• Lead a team in recovering outstanding balances from credit customers.
• Oversee pre-disconnection visits and apply for warrants as necessary.
• Be an escalation point for complex issues and queries.
• Provide training and development to staff to enhance their potential.
• Ensure tasks are completed within agreed SLAs.

Skills

Leadership experience

Problem-solving

Communication skills

Understanding of revenue protection processes

Job description

Warrant Recovery Team leader page is loaded## Warrant Recovery Team leaderlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100854Warrant Recovery Team leaderJob Title: Warrant Recovery Team Leader Location: Remote/ Chandlers Ford Salary: £35,000 Per Annum plus Bonus scheme Hours: 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.If so, we have a great opportunity for you to develop your career and join our credit risk team as a Warrant Recovery Team Leader.As the Warrant Recovery Team Leader, you will lead a team responsible for the effective recovery of outstanding balances from our credit customers.You will oversee the end-to-end management of pre-disconnection visits (PDV’s) and in some cases applying to third party partners for a warrant, to ensure we can install a prepayment meter in the customers property to recover outstanding debt.Day to day, you will; • be an escalation point for internal & external stakeholders; • provide training & development to staff to help them reach their potential; • ensure all tasks are completed within agreed SLA’s. You will have a good understanding of Utilita and revenue protection processes to be a point of escalation for the team; where you can understand and resolve complex issues and queries.You will be approachable, adaptable and willing to roll up your sleeves when needed. Previous experience in a leadership position would be desirable. Your role might involve having access to some sensitive information, so you’ll most likely need to go through some enhanced security vetting.Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.**The Important Things!** Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, free on site gym, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.**The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.****#LI-TW1 #LI- Hybrid**As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.