Customer and Trading Manager - Convenience

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Customer and Trading Manager - Convenience

Salary: From £33,050

Location: Borough Long Lane Local Store, London, SE1 4PN

Contract type: Permanent

Business area: Retail

Closing date: 21 February 2026

Requisition ID: 400048872

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day‑to‑day running of the store, often being the only manager on duty with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management is a big part of the role – managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• If we have a network of convenience stores you may need to help another store now and then.

What makes a great customer & trading manager

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee‑relations issues.
• Leads operations and is comfortable doing so alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee‑relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a range of benefits for our managers, including:

• Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks (increases to 15% on Fridays and Saturdays at Sainsbury’s and 15% on pay days at Argos).
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your contributions.
• Sainsbury’s share scheme – build an investment at discounted rates.
• Well‑being support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the chance to hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We offer enhanced discretionary leave for families, support for carers and a range of development opportunities, including mentorship, training and career‑progression pathways. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.