EAP Telephone Counsellor

Bupa; Salford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading health insurer is looking for an EAP Telephone Counsellor in Salford, offering flexible office and home working options. The role involves providing support for clients facing mental health challenges, requiring a counselling diploma and BACP registration. You will manage your own caseload, conduct assessments, and work in a busy contact center. The salary starts from £27,500 with added benefits including 25 days holiday and health insurance.

Benefits

25 days holiday (pro-rata)

Bupa health insurance

Enhanced pension plan

Performance-based bonus

Flexible working options

Qualifications

• Experience in therapeutic support and mental health assessments.
• Recognized diploma qualification in counselling.
• Experience conducting in-bound telephone counselling.

Responsibilities

• Deliver EAP service to clients with mental health needs.
• Assess client’s well-being using structured assessments.
• Provide one-off counselling advice and manage client caseload.

Skills

Counselling diploma qualification (Level 4) or higher

BACP/UKCP Registration

Strong IT skills including MS Teams and MS Office

Flexible attitude to work shifts

Experience with complex cases

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.EAP Telephone Counsellor page is loaded## EAP Telephone Counsellorlocations: Salford Quaystime type: Full timeposted on: Posted Todayjob requisition id: R1211059Job Description:## **EAP Telephone Counsellor****(BACP Registered or equivalent)****Nationwide : Flexible office and home working options available****Permanent : Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working days each week****Working hours: Between 7am - midnight on a rota basis****Salary : From £27,500 + enhanced payments for unsociable hours****We make health happen:**An opportunity to really make a difference to people’s lives, while continuing in your own clinical career development. You’ll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees’ mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries.This role is a wonderful opportunity to really make a difference to people’s lives. You’ll deliver the EAP (Employee Assistance Programme) service to Bupa clients in accordance with Bupa policies and procedures and also own your own case load of clients within EAP, from EAP clients to Oncology clients.**You’ll help us make health happen by:*** Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callers* Half days to conduct 20 minute assessments, approx. 6 per half day.* Assessing client’s well-being needs using structured mental health assessments to make evidence-based therapy recommendations.* Providing one-off counselling advice and support (not contracted counselling)* Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.* Assessing and managing risk to clients and others as required* Owning your own case load of clients* Diary management* Booking clients into internal diaries of your own or others within the team* Administration work, in the event of DNA's Late cancellations or gaps in sessions* Working in adherence to professional standards and compliance with regulatory frameworkYou will also be expected to cover weekend shifts as part of the 6 weekly rota – currently 1 weekend in 4/6**Key Skills / Qualifications needed for this role:*** Recognised Counselling diploma qualification (Level 4) or higher* BACP/UKCP Registration is essential; working towards accreditation is preferred – BACP Individual or Student Membership is not sufficient* Rich and varied experience of Counselling different sectors of and clients in society – experience with complex cases* Preferably previous experience working on a similar in-bound telephone counselling service* Flexible attitude to work the shifts required* Strong IT skills – experienced using MS Teams, Skype and MS Office packages – this is a busy computer and phone-based roleWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.**Benefits:**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:* 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell* Bupa health insurance as a benefit in kind* An enhanced pension plan and life assurance* Support with travel costs via a season ticket loan or cycle2work* Performance-based bonus* Monthly supervision paid for* Up to 100% of accreditation application paid for* Blended office and home working options available* Full induction and training provided* Support with your CPD* Onsite gyms or local discounts where no onsite gym available* Various other benefits and online discounts* Opportunities for career development around Bupa* Option to join dental insurance scheme at a discounted rate* Access to our Digital GP platform on your mobile* Emotional wellbeing support* Access to family mental health line* Financial wellbeing channels* Support for carersBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:Clinical ServicesLocations:Home Based North c/o Bupa Place