Pre Litigated Motor File Handler

Davies; Bolton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading legal service provider in Bolton is seeking a Pre Litigated Motor File Handler to manage complex credit hire claims. The ideal candidate will have experience in credit hire and excellent communication skills. This role offers hybrid working, allowing only one day in the office per week, and provides a comprehensive benefits package, including 25 days of holiday and pension contributions. You'll play a crucial role in investigating claims up to £25,000 and reducing costs for insurer clients.

Benefits

25 days holiday

Hybrid working (1 day in office)

Simply Health Care Cash Plan

Pension Contribution: 5% Employee / 3% Employer

Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to plan and prioritise workloads.

Responsibilities

• Investigate complex credit hire claims from a tactical and strategic point.
• Carry out complex & technical investigations on claims submitted from specific opponents.
• Ensure adherence to work processes and strategies.

Skills

Excellent listening and verbal communication skills

Good telephone negotiation skills

Ability to use own initiative

Good IT skills including Word, Outlook

Experience in credit hire

Education

At least 5 GCSEs or equivalent

Degree / LPC preferred

Tools

Case Management System

Job description

Pre Litigated Motor File Handler

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team.

This role offers an excellent opportunity to investigate Complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our Insurer clients.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution: 5% Employee / 3% Employer

Key Accountabilities

• Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.
• Understanding of Pre Proceedings Credit Hire.
• The life cycle of a file.
• Knowledge of common law and litigation principles.
• An understanding of costs and protective offers.
• How to prepare a case for litigation.

Personal Development

• This role offers an opportunity to develop a range of legal skills under supervision.
• Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
• In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week.

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Adhere to the Keoghs Values.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do.

Our values: We are connected, We are Dynamic, We are Innovative, We succeed together.

Benefits (Duplicate list)

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death In Service – after 1 years’ service
• Pension Contribution:5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation