Back of House Operative

Sodexo France; Newcastle upon Tyne; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hospitality services provider is looking for a Back of House Operative in Newcastle upon Tyne. The role involves ensuring cleanliness and excellent customer satisfaction while maintaining a supportive team environment. Candidates should have relevant experience in a similar setting, strong attention to detail, and the ability to work flexible hours. This position offers 40 hours per week at £12.60 per hour, along with various employee benefits.

Benefits

Employee benefits

Rewards and recognition

Qualifications

• Experience in a similar role within the service industry.
• Ability to work on own initiative in a team environment.
• Experience working within a large operation with high volume events.

Responsibilities

• Maintain cleanliness and appearance of all areas.
• Assist in ensuring customer satisfaction.
• Report broken equipment and assist with repairs.

Skills

Attention to detail

Customer relations

Teamwork

Flexibility

Job description

Job introduction

About the role

At Sodexo we know how important our family of back of house staff are – keeping our site running smoothly for our guests and colleagues have a fantastic opportunity for a Back of House Operative to join our prestigious team at Newcastle United.

A few things about you

We want you to bring your can-do attitude, flexible approach, and your great reliability with you, when you join us. Don’t forget to bring you excellent attention to detail and exceptional communication skills too!

Being a team player is important, but you’ll also need to be able to work well on your own! Previous experience in a similar role would be ideal, but if you have great people skills, we’d love to hear from you!

Sodexo embeds a strong Safety culture in everything we do. There’ll be company procedures to follow alongside our Health & Safety practises so it’s vital that you’ll champion this.

What you'll do

• To attend all meetings and training sessions when required.
• To consistently show a proactive and flexible approach to all areas of your work and work to the best of your ability at all times.
• To complete any reasonable request whilst being adaptable to changes.
• Comply with all company Terms & Conditions including grooming and social media policies.
• To ensure all breaks are taken at the correct times in line with company policy.
• To be willing to assist/move to other areas of the business to further develop skills or meet the demands of the business
• To ensure that all areas of the facility are maintained to an exceptional standard of cleanliness and appearance.
• To ensure that customer requirements and satisfaction are met throughout the day and good customer relations prevail at all times.
• Ensuring all crockery, cutlery and glassware is polished
• Clearing store rooms, function rooms, bars and kiosks of all equipment once the room is completed.
• To make use of quiet periods during the day to ensure the necessary preparation is done for the following day.
• Ensuring the safe and secure storage of equipment and stock.
• Ensure that deliveries are collected in a timely manner and re-distributed to the relevant place
• Ensure that property that is left is securely stored until such time as collected
• To report any broken equipment, soup kettles or chaffing dishes, removing it from circulation and either disposing of it or moving it to await repair.
• Setting up function suites, bars and kiosks as per function sheet and providing all necessary mis-en-place in the most efficient and productive way setting as far ahead as is practicable and accommodating changes as necessary
• To complete any other reasonable request.

What you'll bring

• Demonstrate experience of working in a similar role within the service industry at a comparable level in a company
• Experience of working within a large operation with high volume meetings and events and match day operations
• Able to work on own initiative within a team environment
• Able to demonstrate attention to detail and adherence to standards
• Flexibility on work schedule will be required at times

Why Sodexo?

• 40 hours per week.
• £12.60 per hour
• Many employee benefits, rewards and recognition.
• 5 days over 7