Supervisor

Frontier Developments plc; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail agency is seeking a Supervisor to join their team in Greater London. The ideal candidate will have a passion for customer service and experience leading dynamic teams in a fast-paced retail environment. This role focuses on supporting management, maintaining exceptional service standards, and fostering team development. Benefits include a competitive salary, commission scheme, annual leave, and career progression opportunities. Join us to make a tangible impact in delivering outstanding customer experiences.

Benefits

Competitive salary & commission scheme

Samsung work phone/laptop

Health cash plan

Discounted Gym membership

Career progression opportunity

Qualifications

• Ability to adapt quickly to change and work under stress.
• Strong communication and presentation skills.
• Experience in leadership and customer service.

Responsibilities

• Lead team in providing exceptional service.
• Support and motivate staff for optimal performance.
• Manage team key performance indicators.

Skills

Exceptional customer service

Team leadership

Communication skills

Problem-solving

Education

Previous supervisory experience

Job description

Are you passionate about exceptional customer service, leading a dynamic team in a premium retail environment and have genuine interest in technologies?

Samsung Selfridges is looking for an enthusiastic Supervisor to join our team!

If you thrive in a fast-paced setting and are eager to turn innovative visions into reality, we want to hear from you!

Overall purpose of the role:

As a Supervisor, you will be reporting directly to the Concession Manage. Your focus will be to support your Manager and keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium retail environment.

You will not only support your Manager in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.

Working alongside the other teams and Selfridges departments, you will ensure you work collaboratively with all teams supporting where required and leading by example.

You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.

About Stellar:

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best‑in‑class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

Key Responsibilities:

• Leading Exceptional Service & Teamwork
• Generate positive experiences for customers and staff alike
• Maintain exceptional service standards
• Lead and develop floor staff, fostering training and progression
• Supporting the control and accountability of team key performance indicators
• Create a supportive, honest, and dedicated work environment
• Inspire the team with passion for the Stellar and Samsung brands
• Develop service standards using training tools and action plans
• Support the Experience Clienteling Manager with CRM systems, VIP visits and B2B opportunities
• Embrace Stellar values: Own it, Work Smart, Be‑Can‑Do and Stay Curious

Personal Specification:

• Nimble and adapt to change quickly and effectively, including under stressful circumstances
• Confidentiality and trust in handling sensitive situations with your Experience Specialists
• Open to learn and improve own performance and inspire others to want the same
• Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung Selfridges creates a safe and inclusive environment for all
• A natural people‑person, with good communication and presentation skills, for one‑on‑one or group interactions
• A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
• Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
• Some previous experience in a Supervisory role within a similar industry, would be an advantage

What do we offer:

• Competitive salary & commission scheme
• Samsung work phone/laptop
• Discount at Samsung members only website
• 21 days annual leave (+ the equivalent of Bank Holidays within a year)
• Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts
• Discounted Gym membership via Medicash
• Career progression opportunity in a premium company
• Great staff benefits