Community Post Office Manager — Lead & Grow Team

Lincolnshire Co-op; Grimsby; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A community-focused cooperative in Grimsby is seeking a Post Office Manager to lead the branch in delivering excellent customer service and managing operations. You will inspire your team while ensuring targets are met and provide a friendly atmosphere for customers. Ideal candidates will have prior retail leadership experience and a strong customer service ethic. This role comes with benefits including up to 30 days annual leave, a pension scheme with employer contributions, and opportunities for career development.

Benefits

Up to 30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discount rates

Annual discretionary bonuses

Free tea and coffee provisions

Wellbeing initiatives and community engagement opportunities

Qualifications

• Previous experience in a Post Office or similar retail environment.
• Experience of leading and developing a team to meet and exceed targets.
• A friendly and approachable manner prioritizing customer experience.
• Strong coaching and mentoring skills.

Responsibilities

• Manage day-to-day operations of the Post Office.
• Ensure excellent customer service and inspire the team.
• Handle letters, parcels, and customer transactions.

Skills

Customer-focused approach

Leadership skills

Excellent communication skills

Team development

Job description

A community-focused cooperative in Grimsby is seeking a Post Office Manager to lead the branch in delivering excellent customer service and managing operations. You will inspire your team while ensuring targets are met and provide a friendly atmosphere for customers. Ideal candidates will have prior retail leadership experience and a strong customer service ethic. This role comes with benefits including up to 30 days annual leave, a pension scheme with employer contributions, and opportunities for career development.