Digital Hub Support Volunteer

Countydurhamvolunteering; United Kingdom; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A community support organization in Shildon seeks volunteers to assist local residents in building digital confidence and job skills. Volunteers will provide one-on-one and small group support, helping individuals navigate online job searches and complete digital tasks. A friendly, patient approach is essential for supporting individuals with low digital confidence or language barriers. Commitment to regular attendance is expected, and training opportunities will be provided.

Benefits

Ongoing support from coordinator

Training opportunities

Reimbursement for out-of-pocket expenses

Volunteer insurance during duty

Experience in teaching digital skills

Qualifications

• Basic digital confidence with email and job sites is essential.
• Ability to explain tasks clearly and patiently is required.
• Reliability to attend weekly sessions on Wednesdays.

Responsibilities

• Provide one-to-one or small-group support in a community setting.
• Assist with creating CVs and job applications online.
• Help participants use digital devices and complete online forms.
• Work alongside staff and volunteers to support participants.

Skills

Basic digital confidence

Ability to explain things simply

Patience

Empathy

Friendly manner

Reliability

Job description

Overview

Our weekly Digital Hub provides essential support to local residents who need help with CVs, online job searching, and building digital confidence. By volunteering, you will help people overcome barriers to employment, improve their digital independence, and feel more confident navigating online services.

Offering one-to-one or small-group support within a friendly community setting. Assisting participants with creating and updating CVs, searching and applying for jobs online, setting up and using email accounts, using smartphones, tablets or laptops, completing online forms and accessing essential digital services. Explaining digital tasks patiently and clearly to beginners. Working alongside our team of staff and volunteers. Signposting participants to other services or support where appropriate. Most of the people you’ll support will have low digital confidence, may be unemployed, or may have English as an additional language. A kind, supportive approach is key.

Responsibilities

• Provide one-to-one or small-group support to participants in a community setting.
• Assist with creating and updating CVs, searching and applying for jobs online, and setting up and using email accounts.
• Help participants use smartphones, tablets or laptops, complete online forms, and access essential digital services.
• Explain digital tasks patiently and clearly to beginners.
• Work alongside staff and other volunteers and signpost participants to additional services or support when appropriate.
• Adopt a kind, supportive approach to individuals who may have low digital confidence, be unemployed, or have English as an additional language.

Skills & Qualities

Essential

• Basic digital confidence (e.g., email, job sites, forms, saving documents).
• Ability to explain things simply and clearly.
• Patience, empathy, and a friendly manner.
• Reliability and ability to attend on Wednesdays.

Helpful but not essential

• Experience in CV writing, job applications, or recruitment.
• Previous experience supporting adults or teaching digital skills.

When & Where?

Weekly on a Wednesday, 2-3 hours per day (depending on number of attendees). Times to be determined.

Training and Support Offered/Expenses

• Ongoing support from the Centre Development Coordinator
• Training opportunities to build your own digital support skills
• Out-of-pocket expenses reimbursed (e.g., travel)
• You will be covered by our volunteer insurance while on duty

Benefits

• Experience supporting people with digital and employability skills
• A chance to gain confidence, teaching or support experience
• The opportunity to help people progress into work or training
• Being part of a welcoming community team
• The satisfaction of seeing people grow in confidence thanks to your support

Accessibility and Transport Info

Other Information

• We ask volunteers to commit to attending regularly so participants receive consistent support
• References may be requested as part of our volunteer application process
• The role may require a DBS check depending on your level of contact with participants.