Assistant Shop Manager Retail

Bravissimo Limited; City of Westminster; On-site; GBP 31,000; Full time

Job summary

A leading lingerie retailer in Covent Garden is seeking an Assistant Manager for a permanent role. The successful candidate will support the Store Manager and lead the team in providing exceptional customer service. Key responsibilities include managing customer experiences, driving a positive team environment, and promoting continuous development. The role requires strong leadership skills and a passion for uplifting customers. The position offers a competitive salary of £30,250 and a range of employee benefits, making it an attractive opportunity.

Benefits

Up to 25 days holiday

50% discount on full priced items

Healthcare Cash Plan

Life Assurance

Employer pension contributions up to 6%

Qualifications

• Management experience is essential.
• Experience in customer service required.
• Ability to develop and train team members.

Responsibilities

• Support the Store Manager in delivering exceptional customer experiences.
• Lead the team to ensure high service standards.
• Take full responsibility for the store when required.

Skills

Leadership

Customer service

Attention to detail

Empathy

Job description

Overview

Assistant Manager, 37.5 hours per week, Permanent Contract in our Covent Garden, London shop

Salary £30,250 (inclusive of London Weighting)

About Bravissimo

Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day.

We have 25 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice.

We are on an exciting journey of growth and are loving every minute of it!

Bravissimo Benefits

• Up to 25 days holiday

• The opportunity to buy up to 5 additional days holiday each year

• Access to free and confidential 24/7 employee support from Retail Trust

• 50% discount on full priced items for you, your family & friends, up to a limit

• Healthcare Cash Plan for you and up to 4 children through Medicash

• Employer pension contributions up to 6% (depending on length of service)

• Life Assurance

• Great training and learning resources

• Long service awards after 5 years’ service

• Access to new and upcoming products, with the opportunity to provide feedback

• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

About the Job

As an Assistant Store Manager at Bravissimo, you will support the Store Manager in ensuring that every customer leaves the store feeling absolutely amazing. You will be a role model to your team, ensuring that our ‘feel good’ ethos is driven through every customer interaction.

You will lead the team to deliver a fantastic service to every customer. You should enjoy getting stuck in, but be a confident leader, ensuring that Supervisors are running their areas effectively. With a passion for excellence, you should strive to ensure that no customer ever leaves without having anything short of a true Bravissimo experience.

You should have great attention to detail, being able to juggle multiple priorities, whilst keeping customer experience at the highest level. You should also be able to think creatively and not be afraid to make suggestions that will enhance the customer experience further.

As a member of the Management team, you should be able to take full responsibility for the store when required.

About You

We are looking for an experienced Assistant Manager with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident and empathetic leader, who thrives on developing others to succeed. As well as being passionate about your team’s success, you will also have a keen interest in your own continuous development.

You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset.

Whilst Management experience is essential, we can give you all the skills and knowledge you need about Bravissimo! We offer tailored training and development, and you will be surrounded by a team of caring colleagues who will support you every step of the way.

Important note

Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.

Interested?

If this role sounds like a perfect fit for you, we’d absolutely love to hear from you! Just click the ‘Apply here’ button below and you’ll be taken to a new page where you can send us your application.

Please include your CV and a cover letter telling us why you’d love to join Bravissimo and what you’d bring to the role. We really do read every single one - honestly! and we can’t move forward without it, so take this as your moment to tell us your story (as we love getting to know you) and your why!

If this opportunity makes you feel excited (we hope it does!), don’t wait too long to apply as we may close the advert early if we receive lots of applications.