Product Operations Analyst

Methodfi; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A fintech startup in London is seeking a Product Operations Analyst to analyze data, enhance user experience, and collaborate closely with stakeholders. This hybrid role requires excellent communication skills and experience in product operations. The position offers exciting career growth opportunities and a chance to contribute to meaningful work, such as combatting financial crimes. The ideal candidate should have 1-3 years of relevant experience, a strong data analysis background, and the ability to work independently.

Benefits

Equity from day 1

Meaningful work combating financial crimes

Career development opportunities

Low-bureaucracy environment

International work culture

Qualifications

• 1-3 years of experience in a Product Operations Analyst role or similar.
• Proficient in data analysis techniques to enhance product operations.
• Excellent written and verbal communication skills in English.

Responsibilities

• Analyze data to identify trends and opportunities for improvement.
• Participate in customer meetings to gather requirements.
• Work closely with stakeholders to translate customer needs into product requirements.

Skills

Data analysis

Communication skills

Problem-solving

Independent working

Team collaboration

Tools

Data analysis tools

Project management software

Job description

This is a hybrid position where you will work remotely on Monday and Friday. You will need to be self‑motivated and able to work independently with minimal supervision. Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early‑stage startup, we want to hear from you.

🛠 You will

• Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience.
• Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements.
• Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience.
• Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements.
• Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product.
• Conduct periodic check‑in meetings with customers and guide them through the product to ensure better understanding and ease of use.
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.
• Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices.
• Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates.
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data‑driven recommendations for improvement.
• Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.

🙌 Your profile

• The candidate must be based in London and authorized to work in London without sponsorship. Please note that visa sponsorship is not supported.
• This is a hybrid position where you will work remotely on Monday and Friday.
• 1-3 years of experience as a Product Operations Analyst or a similar role.
• Excellent written and verbal communication skills in English are essential for effective customer interactions.
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.
• Familiarity with product lifecycle management principles and methodologies.
• Experience working with cross‑functional teams, such as product management, engineering, marketing, and customer support.
• Knowledge of product management frameworks and methodologies is desirable.
• Familiarity with project management tools and software for planning, tracking, and collaborating on projects.
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.
• Travel flexibility for customer meetings or team gatherings, as needed.

💯 Preferred Qualifications

• Understanding of anti‑fraud, anti‑money laundering, or compliance domains.
• Previous experience in a product‑focused role within the fintech industry.
• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.
• Understanding of financial data security and privacy regulations, such as GDPR or PCI‑DSS.
• Familiarity with risk management principles and methodologies, specifically related to product operations.
• Understanding of sanctions screening processes and familiarity with industry‑standard sanction lists.
• Knowledge of data privacy regulations and practices related to handling sensitive financial information.
• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.
• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.
• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.

🤗 Benefits

• Get equity from day 1 at a Y Combinator startup.
• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.
• Work alongside a highly competent, top‑tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.
• Great career development opportunities in a fast‑growing early‑stage startup.
• Enjoy a low‑bureaucracy environment, minimal meetings, and an asynchronous communications culture.
• Experience an international work culture in a flat linkorganizational structure.

⚠️ Before you apply

We do not recommend you apply if you aren't interested in pushing yourself and growing rapidly. At Flagright, we maintain an extremely high bar for all team members. We conduct performance evaluations honestly and fairly, focusing on continuous improvement rather than simply providing kind feedback.