Field Support Engineer

Bühler Gruppe; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A global engineering firm is seeking a driven engineer to provide technical support in a fast-paced environment. You'll be responsible for delivering training, commissioning new machines, and resolving customer issues. The ideal candidate should have a minimum NVQ Level 5 qualification in Electrical/Electronic Engineering and experience in technical support. This role requires effective communication skills and the ability to travel internationally. Join us in creating impactful solutions in the industry.

Qualifications

• Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering.
• Previous experience in a technical customer support environment.
• Clear Communication Skills written and verbal.

Responsibilities

• Provide technical support to customers and global teams.
• Deliver trainings to customers and regional engineers.
• Commission new machines and conduct fault finding.

Skills

Technical customer support experience

Clear communication skills

Competent in Microsoft Office

Ability to liaise with customers

Additional languages (German)

Education

NVQ Level 5 or HND in Electrical/Electronic Engineering

Job description

This is an opportunity for a driven engineer looking to make an impact in a global technical support environment. You will provide higher level support to our globally based service centres and have the chance to travel abroad visiting and supporting our growing customer base.

This is where you'll excel

• Provide in-house and at site after-sales technical support to our customers and global teams.
• Deliver trainings to our customers, regional engineers and global teams.
• Commission new machines.
• Carry out planned and emergency fault finding and analysis support for all machines in our product range.
• Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to elevate issues encountered to other departments within our organisation.
• Support internal design and development projects from the service viewpoint.
• Field Validation of software & hardware changes.
• Proactively aid the development of our customer support products.
• CS upgrade kit validation at site and in-house tech documentation creation and support.

These are the skills you'll need

• Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering.
• Previous experience in a technical customer support environment.
• Clear Communication Skills written and verbal.
• Ability to liaise confidently with customers at all levels.
• Comfortable using Microsoft Office.
• Additional language skills, particularly German, would be advantageous.
• A current passport and a full, clean, and current driving license, as the role will require regular international long and short haul travel.

Questions? We are happy to answer them!

Bühler UK Talent Acquisition Team

Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.