Senior Pensions Administrator Pensions Administration

Isio Group Limited; Birmingham; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading pensions administration firm in Birmingham is looking for a Senior Pensions Administrator. This role involves managing complex pension calculations, ensuring compliance with scheme rules, and providing high-quality service to clients and members. The ideal candidate will have experience in Defined Benefit schemes and strong communication skills. The position offers a competitive salary, a market-leading bonus scheme, and opportunities for professional development. The firm promotes a hybrid workstyle, supporting a work-life balance.

Benefits

Competitive salary

Market leading bonus scheme

Study support for professional qualifications

Development and training opportunities

Qualifications

• Previous experience as a Senior Pensions Administrator with Defined Benefit scheme knowledge.
• Strong analytical and problem-solving skills, with a desire to improve processes.
• Excellent prioritisation skills and ability to manage multiple tasks.

Responsibilities

• Ensure scheme activities are processed according to scheme rules and SLAs.
• Perform complex pensions calculations and manage client communications.
• Mentor and develop less experienced team members.

Skills

Complex pension calculations

Communication skills

Analytical skills

Problem-solving skills

Knowledge of Defined Benefit schemes

Education

Relevant professional qualification (e.g. PMI)

Job description

Senior Pensions Administrator

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators.

We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours.

This Senior Pensions Administrator vacancy is based in our Birmingham office, but we can also consider candidates based in our Manchester or Reading city centre offices, with a hybrid workstyle.

What does the role entail?

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings.
• Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.
• Developing less experienced team members, mentoring and coaching as necessary.
• Managing small scale, ad hoc projects as needed.
• Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.
• Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong analytical and problem-solving skills, with a desire to improve ways of working.
• Relevant professional qualification (e.g. PMI) – desirable.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions throughout your time with us.
• A friendly, and supportive team who will help you to deliver your best work.

You can find out more about us and the benefits we offer here Isio – Careers & Benefits.

What’s next?

Click on the ‘apply’ and follow the simple application process online.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail].