Business Support Officer

Polaris, company; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A national adoption agency is seeking a Business Support Officer for a 12-month fixed term role in Bromsgrove. This position involves providing vital administrative support to the social work team, ensuring effective business operations in alignment with agency values. The ideal candidate will demonstrate strong administration skills, proficiency in Microsoft Office, and excellent communication abilities. Benefits include generous annual leave, pension contributions, and employee discounts. The role requires a proactive and professional approach to support adoptions.

Benefits

30 days’ Annual Leave (rising to 35 with service)

Company Pension

Life Assurance x2

Employee Discount Scheme

Qualifications

• Excellent organisational skills with the ability to manage own workload independently.
• Good understanding of GDPR and ability to maintain confidentiality.
• Passionate, professional, with a “can-do” attitude at all times.

Responsibilities

• Accurately maintain records on the case recording system, Charms.
• Provide administrative support to various functions including meetings and panel.
• Act as first point of contact for customers.

Skills

Proficiency in Microsoft Office Suite

Strong administration skills

Excellent oral and written communications skills

Tools

Charms Case Recording System

Job description

Contract: 12-month Fixed Term Contract
Hours: 21 hours, 4 days per week (Mon – Thurs)
Working Pattern: 9.30am – 3.15pm
Location: Bromsgrove
Start Date: April 2026
Basic Salary: £23,383.89 (pro-rated)
Benefits: 30 days’ Annual Leave (rising to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme (all benefits will be prorated)

About Us

Adopters for Adoption is a national UK adoption agency, based in Worcestershire. The agency was set up to not only provide adoption services to those looking to become adoptive parents, but to also have a positive impact on the way those people are supported in the adoption process.

We are looking for a Business Support Officer to join our team in Bromsgrove on a 12 month fixed term basis to cover maternity leave. This role provides vital administrative support to our busy social work team, contributing to the assessment, approval and ongoing support of adopters as we work towards regional and national targets.

Overall Purpose/Aim

To deliver a high quality, flexible and responsive administrative support service that enables effective business operations in line with Adopters for Adoption and Polaris values.

Requirements

• Proficiency in Microsoft Office Suite
• Strong administration skills including excellent minute taking
• A good understanding of GDPR and the ability to be confidential and discreet about information and data
• Excellent organisational skills with the ability to manage own workload independently
• Excellent oral and written communications skills with the ability to communicate effectively at all levels and the ability to respond to difficult situations
• Previous experience using Charms Case Recording System would be an advantage but not essential
• Passionate, professional, with a “can-do” attitude at all times

Responsibilities

General Administration

• Accurately maintain records on our case recording system, Charms
• You will be an enthusiastic team player, willing to undertake any administrative task, from room bookings, to composing and filing letters and filing and set up new filing systems
• Undertake and chase checks and references
• Analyse reports and data, preparing information to report to Board
• Minute taking
• Attend and participate at team meetings
• Present a professional image of Adopters for Adoption at all times to all stakeholders and customers
• Archive files and other documentation and confidential waste of sensitive information
• Accurately maintain Adopters for Adoption Business Information Systems
• Assist in the smooth running of the adoption panel
• Take minutes at adoption panels as required in line with agency guidelines and ensure sign off and circulation of the minutes within agreed timescales
• Ensure that Business Information Systems are updated with the results of adoption panels

Review Process

• Provide administrative support to reviews as required
• Ensure that Business Information Systems are updated with the results of adoption reviews

Communication

• Act as first point of contact for our customers and portray a positive, professional and helpful image of the organisation
• Ensure all email communications to staff and external agencies are presented within the guidelines of the company’s electronic communications policy
• Ensure all safeguarding calls and written communications received by administration staff are recorded and evidenced

The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by Adopters for Adoption.

Adopters for Adoption is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Adopters for Adoption is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.