Volunteer Clinical Admin & Appointment Coordinator

Get InVOLved Norfolk; Norwich; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A community support organization in Norwich is looking for a Volunteer Administrator to enhance communication between staff and clients. Key duties include managing appointments, handling correspondence, and ensuring smooth operations within the administration team. The ideal candidate must possess strong verbal and written communication skills, good IT knowledge, and excellent time management. Volunteers are required on Fridays, with potential additional shifts on Tuesdays and Thursdays. This role may involve sensitive information and is subject to a DBS check.

Qualifications

• Ability to work with professional boundaries.
• Good verbal and written communication skills.
• IT literacy and knowledge of Microsoft Word/Excel.
• Excellent time management skills.
• Ability to liaise and work in partnership with various professionals.

Responsibilities

• Support the team with telephone calls and visits.
• Manage controlled documents such as prescriptions.
• Ensure admin, record-keeping, and communication are maintained.
• Support in managing/booking appointments.
• Send outgoing letters and maintain office admin duties.

Skills

Good verbal and written communication skills

IT literacy (Microsoft Word/Excel)

Excellent time management

Ability to work with professional boundaries

Good organisational skills

Job description

A community support organization in Norwich is looking for a Volunteer Administrator to enhance communication between staff and clients. Key duties include managing appointments, handling correspondence, and ensuring smooth operations within the administration team. The ideal candidate must possess strong verbal and written communication skills, good IT knowledge, and excellent time management. Volunteers are required on Fridays, with potential additional shifts on Tuesdays and Thursdays. This role may involve sensitive information and is subject to a DBS check.