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A leading food supplier in Northampton is seeking a passionate Client Development Manager to enhance customer relationships and ensure satisfaction. This field-based role involves managing a portfolio of 40-50 accounts, focusing on business retention and development. Ideal candidates will excel in account management, demonstrate strong communication and influencing skills, and have a degree qualification. The role requires regular travel and offers a competitive salary along with various employee benefits.
If you are a passionate self-starter who is driven to make a real difference to people and feel a sense of purpose and pride in your work, then you may be the perfect team member to join our mission.
We are looking for a Client Development Manager (CDM) to support in enhancing our proposition through bringing to life our ‘Passion for Service’ value. The role will have a key emphasis on supporting both existing and new customers, with a clear view of keeping customers longer and enabling us to grow faster.
apetito has seen significant growth within the Education sector, through a clear focus of providing exceptional quality meals to students in Academies, Independent Schools, and Special Schools. Our proposition is genuinely revolutionising school catering with the highest quality food, which is the safest in the market and coupled with the broadest range, offering something for everyone. We help schools overcome cost and recruitment barriers through our UK-first pre-prepared system, allowing schools to save money and reallocate funds to improve learning.
To our customers, the Client Development Manager (CDM) will be the face of apetito and is crucial to the success of apetito partnerships.
As well as delivering on our ‘Passion for Service’, you will be pivotal to the retention of business and securing long term partnerships with customers.
Through understanding of customers’ needs, you will identify and convert opportunities to grow revenue within your customer base.
This role is suited to a real self-starter; after a thorough induction you will be responsible for managing your own diary and ensuring you allocate your time wisely, ensuring customer service levels and relationships are sustained as well as delivering on growth opportunities across your customer base of c.40-50 customers.
You will need to prioritise your time based on customer needs as well as revenue and growth opportunities within your estate.
Although this is a remote role, you will frequently work with other colleagues from within the team, a cohesive team culture is really important to us.
The ideal candidate will be based in or around Northampton, with the ability to cover a territory spanning Northamptonshire and the M1 corridor across the Midlands and South of England, enabling effective customer engagement and regular on-site presence.
4 days per week will be spent in the field with customers with 1 days working from home. Some overnight travel will be required.
Due to the nature of this role an Enhanced DBS will be required.
apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.
Our meals are expertly crafted by our dieticians and chefs and then frozen to lock in the goodness.
Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
The CDM would typically manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution.
The role will also be expected to promote apetito throughout the Education marketplace through extensive networking.
Essential skills & Experience:
Due to the geography of this role and the nature of working with customers in school and nursery settings, flexibility with working hours will be needed.
Travel to customers across the region and to national events, including overnight stays, will be a regular requirement - typically 1 night per week.
A company car is provided to facilitate this and a clean (or virtually clean) driving licence is essential.
As this role involves working in settings with children it will require an Enhanced DBS.
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we\'re on a mission to build an inclusive workplace where everyone reaches their full potential.