Service Coordinator

& Security Systems Ltd; Abingdon; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A safety and security solutions provider in Abingdon seeks a proactive Service Co-Ordinator. The role involves planning field engineer visits, providing exceptional customer service, and collaborating with various team members. Candidates should be organized, adaptable, and eager to grow. The company offers a supportive environment, competitive holiday, pension scheme, and employee benefits. This is an excellent opportunity for a team player passionate about customer relations and continuous learning.

Benefits

23 days’ holiday plus bank holidays

Pension scheme and life assurance

Employee discount programme

Employee assistance programme

Free on-site parking

Qualifications

• Enjoys helping others and takes pride in making customers feel heard.
• Eager to learn and open to feedback.
• Organized and adaptable in a fast-paced environment.
• Brings positivity and is solution-focused.

Responsibilities

• Plan and schedule field engineer visits effectively.
• Deliver outstanding customer service through calls and emails.
• Collaborate with team members to ensure job completion.

Skills

Customer service skills

Organizational skills

Adaptability

Teamwork

Problem-solving

Job description

Service Co-Ordinator / Planner / Scheduler Location: Abingdon (OX14 1RL)

At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.

We’re looking for proactive, friendly Service Co-Ordinators to join our Abingdon office (OX14 1RL) and play a vital role in keeping our service operations running seamlessly.

This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do. You’ll join a collaborative environment where your ideas are valued, and your work truly makes a difference every day.

What You’ll Be Doing

As a Service Co-Ordinator, you’ll be the key connection between our customers and our field engineers, coordinating appointments, solving problems, and ensuring we deliver on our promises.

You will:

• Plan and schedule field engineer visits, responding quickly and effectively to changing customer needs.
• Deliver outstanding service in every interaction, whether on a quick call or a detailed email.
• Work closely with engineers, coordinators, and other team members to ensure jobs are completed efficiently and to a high standard.

What We’re Looking For

At Trinity, we know that how you work with others matters as much as what you know. We’re looking for someone who:

Enjoys helping others — you take pride in making customers feel heard and supported.

Is eager to learn and grow — you’re curious, open to feedback, and ready to build your skills.

Stays organised and adaptable — you can juggle priorities and stay calm in a fast-paced environment.

Brings positivity and a solution-focused approach — you’re a team player who’s always ready to lend a hand.

Why You’ll Love Working Here

• A supportive, friendly team that values collaboration and clear communication.
• 23 days’ holiday (plus bank holidays).
• Pension scheme and life assurance to support your future.
• Access to our employee discount programme – savings at over 800 national retailers.
• Employee assistance and wellbeing programme.
• Employee referral scheme.
• Free on-site parking.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.