IT Service Architect

sse.com; Glasgow; Hybrid; GBP 50,000 - GBP 76,000; Full time

Job summary

A leading energy company seeks an IT Service Architect to develop and govern Service Management architectural standards and enhance the service value chain. The role involves collaboration across various teams to ensure efficient service delivery, incorporating best practices and frameworks like ITIL and SIAM. Candidates should have a deep understanding of Service Architecture, Management frameworks, and tools like ServiceNow. Benefits include flexible working, healthcare discounts, and family entitlements.

Benefits

Healthcare discounts

Wellbeing benefits

Interest-free loans

Generous family entitlements

Qualifications

• Ability to understand long-term business goals.
• Deep understanding of Service Architecture & Service Design.
• Knowledge of Service Management Data Models.
• Experience with handling issues positively.

Responsibilities

• Define and develop Service Management architectural standards.
• Link elements of the service value chain effectively.
• Governance of IT Service Management Standards.
• Support integration of services and suppliers.
• Advocate for Service Architecture excellence.

Skills

Understanding big picture business strategy

Deep knowledge of Service Architecture

Understanding of Service Management frameworks

Knowledge of Service Management Tooling

Effective challenge resolution

Tools

ServiceNow

Job description

Base Location: Havant, Reading, Glasgow

Salary: £50,100 - £75,100 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of the Service Strategy & Performance team who design, develop and deliver a tooling-aligned Service Management framework; with a focus on enhancing the end-to-end service value chain (‘the digital experience’) in line with ITIL and SIAM industry best-practice.

The IT Service Architect plays a key role in developing this framework by establishing the Service Management architectural standards, guardrails and guidelines for IT Services across the enterprise. This role links together multiple elements of the service value chain to ensure the standards for IT Services incorporate all elements needed to effectively manage services throughout the full-service lifecycle. This role collaborates with a wide range of stakeholders from across the enterprise to design, develop, adopt and assure these standards.

You will

• Service Management Architectural Standards for IT Services: Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full-service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.
• Linking the Service Value Chain: Play a pivotal role in linking together various elements of the service value chain, including but not limited to: Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise-wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
• Governance of IT Service Management Standards: Play an active role in enterprise-wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
• Vendor Integration and Onboarding: Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco‑system; enabling a seamless experience across the service and ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
• Service Architecture Advocacy, Support and Guidance: Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.

You have

• Ability to understand the long‑term (big picture) business strategy and goals, along with short‑term perspectives of situations
• Deep understanding of Service Architecture & Service Design components
• Understanding of Service Management frameworks and Service Management and Integration (SIAM) principles
• Understanding of Service Management Data Models and Taxonomy (e.g. CSDM, TBM), with knowledge of Service Management Tooling (e.g. ServiceNow)
• Ability to effectively manage challenge / issue resolution with a positive and flexible attitude

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.