Administrative Line Manager

Rdehospital; Exeter; On-site; GBP 31,000 - GBP 38,000; Full time

Job summary

A healthcare provider in Exeter is seeking an Admin Line Manager for their Endoscopy team. This permanent position involves managing the administration staff and ensuring effective processes to enhance patient care. The role requires leadership skills and a commitment to improving service efficiency. Salary is between £31,049 and £37,796 pro rata, with an annual frequency. The ideal candidate will contribute to a culture of continuous improvement within the department.

Benefits

NHS Pension scheme

Staff discounts on shopping

Cycle to work scheme

Comprehensive occupational health services

Qualifications

• Experience in team management and administrative functions.
• Strong leadership skills to motivate and support staff.
• Ability to manage and monitor key performance indicators.

Responsibilities

• Manage the administration team effectively.
• Ensure processes are efficient to reduce waiting times.
• Provide excellent patient care and maintain confidentiality.
• Promote a culture of continuous improvement.

Skills

Team management

Effective communication

Process improvement

Leadership

Job description

This is an exciting opportunity to join the Endoscopy team in a substantive position as Admin Line Manager, supporting both the Wonford site and the new Tiverton Endoscopy Diagnostic Unit which opened May 25. The post holder will have overall responsibility for the Administration team and support the service to see the right patients, at the right time, in the right place. The team look forward to welcoming you.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

As Administrative Line Manager, the post holder will have overall responsibility for the administration staff for Endoscopy (Eastern), alongside ensuring effective and efficient processes are in place. We are looking for a candidate who can organise and motivate the team, and provide leadership to ensure practices are efficient to reduce waiting lists and get patients seen on time.

Key responsibilities:

• Team management
  • Ensure all staff are managed appropriately and within parameters set by the Operations team
  • Support and motivate the administrative workforce
• Effective and efficient service
  • Ensure the administrative service is appropriately resourced and the work is closely aligned to the needs of the department and the Trust’s strategic agenda and direction
  • Ensure that administrative services function effectively, e.g. Endoscopy lists are fully utilised
  • Ensure implementation and compliance with relevant policies/procedures, e.g. Endoscopy Booking Standard Operating Procedures
• Patient care
  • Provide excellent patient care which may include communication with distressed and anxious patients and relatives
  • Ensure information is secure and confidentiality is maintained
• Improvement
  • Monitor key performance indicators, e.g. urgent suspected cancer patients and six-week diagnostic targets
  • Support the units becoming JAG accredited by ensuring the admin teams meet required standards
  • Promote a culture of continuous improvement and share knowledge

Working Pattern:22.5 hours

Interview Date:Tuesday 3rd March 2026

Please note, t his is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact:Victoria Parker, Audit & Governance Manager, Gastroenterologyon01392 402772 [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 5: £31,049 - £37,796 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-89618-12456
• Contract Type Permanent
• Closing Date 23 February, 2026
• Job Category Administration