Private Dining & Events Manager

Apex Hotels; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A premium hotel chain in Greater London is seeking a Private Dining & Events Manager to lead their Room Service and events operations. The ideal candidate will have management experience in the Food/Bar service sector, a strong focus on customer satisfaction, and excellent leadership abilities. This position includes engaging with guests, collaborating with departments, and ensuring high service standards. Competitive pay and generous employee benefits are offered. Bring your personality to join this innovative team.

Benefits

29 days holiday

Employee events and celebrations

Access to gym and pools

Discounted room rates for employees

Life Assurance cover

Qualifications

• Experience at management level in the Food/Bar service sector.
• In-depth knowledge of Restaurant and Bar functions.
• Excellent understanding of Licensing Law and Health & Safety.

Responsibilities

• Lead the Room Service offering and standards.
• Train and develop a multi-skilled team.
• Collaborate with the events department to enhance guest experiences.

Skills

Communication skills

Customer service

Leadership

Sales mindset

Team development

Job description

Why Join Apex Hotels ?

You’ll receive a warm welcome into the Apex family on joining us as the Private Dining & Events Manager in Apex City of London Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will lead a new dynamic to our innovative and supportive Food and Beverage Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview

As the Private Dining & Events Manager with Apex Hotels, you will be an innovative and passionate private dining and events manager who enjoys creating a lifestyle F&B vibe. The role will include leading and being accountable for our Room Service offering and standards, with additional shifts in our restaurant. This role is based at our Lampery Seething Lane branch, with additional support and assistance with our other London properties.

• Assist your F&B Manager in the Delivery of outlet profit targets:
• By ensuring you and your team provide outstanding service, decreasing the need to have to offer any refunds due to complaints
• Ensuring engaging upselling techniques are implemented in order to increase sales
• Being a stickler for ensuring Productivity and tight controls on payroll spends, in line with Revenues
• Reviewing key metrics and performance indicators with your manager and ensuring suitable action is taken and trained into your teams to ensure better results
• Working with your manager to ensure that Daily / weekly payroll/food/beverage cost analysis in accordance with forecasted and materialised revenues to ensure optimal performance and immediate overspend correction
• To train and develop a multi skilled team that delivers payroll flexibility with minimal hierarchy
• Collaborative work with the events department
• Review of all feedback post Private Dining & Events functions
• Support in Proactive involvement in Sales familiarisation trips and customer tastings to ensure personalised experiences and drive value. Ensuring Private Dining rooms are always set to the Highest standards, including periods when not in use, ready for show arounds
• Ensure private dining rooms are always set to the highest standards
• meet and greet event organisers and guests to ensure all needs are taken care of

Starting the Journey

On your first day you’ll begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Private Dining & Events Manager. With this in mind, we’re looking for a Private Dining & Events Manager who:

• Provide clear and influencing communicator able to interact at all levels
• Loves great customer service and an eye for standards
• Possesses a sales, service and profit driven mentality
• Builds and develops a guest centric team
• Experience at management level in the Food/Bar service sector.
• In-depth knowledge of Restaurant and Bar functions including stock control, cellar management, Restaurant operation, bar operation and customer service.
• The ability to lead and motivate a team of Supervisors and Assistants in service delivery.
• Previous experience in recruitment, coaching, training and performance management of staff.
• Excellent understanding of Licensing Law, Health & Safety and Allergen Legislation, ideally a Personal License holder or suitably qualified

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Healthy meals to enjoy while you’re working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If this is you, click apply, we look forward to hearing from you !