Credit Controller

John Shepherd Group; United Kingdom; On-site; GBP 24,000 - GBP 25,000; Full time

Job summary

John Shepherd Group, part of the UK’s top network of lettings and estate agencies, seeks a Credit Controller in Cannock. This full-time role involves managing rent arrears, negotiating payment plans, and ensuring responsiveness to landlord and tenant inquiries, alongside competitive pay and benefits.

Benefits

Discounts at over 900 retailers

Employee Assistance Programme with counselling support

Annual leave purchase scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Pension support for retirement

Professional qualifications funding

Company socials and celebrations

Qualifications

• Background in credit control preferred, ideally in the property industry.
• High level of accuracy and attention to detail required.
• Proven track record of successful debt recovery.

Responsibilities

• Manage rent arrears and recover debts on behalf of landlords.
• Negotiate payment plans in line with landlord instructions.
• Liaise with landlords and tenants regarding payment compliance.

Skills

Attention to detail

Negotiation skills

Debt recovery

Job description

Welcome toJohn Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 70 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

We are looking for an experienced Credit Controller to join our team in Cannock, Staffordshire, United Kingdom. This is a full-time, permanent position offering a salary of £24,000 - £25,000 per annum, depending on experience.

Let's talk about the role. It involves:

• Dealing with rent arrears of tenants on behalf of landlords and recovering debt and NDS arrears.
• Aiming to negotiate and reach appropriate payment plans in accordance with the Landlords instructions to maximise income to the Company.
• Monitoring agreed payment plans for compliance you will liaise with Landlords and branches on next steps.
• Ensuring that all enquiries from Landlords, Tenants and Branch staff are dealt with effectively and in a manner consistent with the Company’s first class service delivery.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as

• A strong background in credit control, preferably within the Property industry, although this is not essential.
• High level of accuracy and attention to detail
• A proven track record of success in a similar role.

At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!

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