Programme Manager - Global Capability Centre Delivery

Bupa Insurance Limited; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading health insurer is looking for a Programme Manager to shape the operations of its Global Capability Centre. The role requires proven experience in establishing technology teams, designing target operating models, and managing large scale change programs. This position involves working collaboratively across global teams to drive transformation and improve customer outcomes while maintaining a commitment to integrity and teamwork. Benefits include private medical insurance, flexible working arrangements, and a supportive work environment.

Benefits

25 days holiday

Enhanced pension and life insurance

Private medical insurance

Discounts on Bupa products

Qualifications

• Proven experience in technology teams establishment.
• Strong track record in governance framework implementation.
• Experience in managing large scale technology change.

Responsibilities

• Design and implement target operating models.
• Build delivery plans aligning with strategic priorities.
• Oversee execution to deliver outcomes on time.

Skills

Establishing high functioning technology teams

Designing and implementing target operating models

Stakeholder management

Financial and commercial awareness

Working across multicultural teams

Job description

Job Description:

Programme Manager - Global Capability Centre

London/Manchester/Stains (hybrid)

Permanent

We make health happen

At Bupa, our purpose is simple and powerful: helping people live longer, healthier, happier lives and making a better world.

To keep delivering for our customers and our people, we're transforming the way we work, aiming to become the world's most customer centric healthcare company.

As Programme Director you'll play a key role in shaping how our Internal Products and Platforms function operates, by building and scaling product and technology teams within our Global Capability Centre (BCC) in India.

You’ll also help drive the strategy that supports the transformation of our network capabilities, so our technology services are resilient, secure, and fit for the future.

This role links directly to our mission because it's about creating better outcomes for customers through stronger ways of working, better delivery discipline, and high performing teams that can deliver what our business and customers need.

Key Responsibilities

• Designing and implementing target operating models, meaning clear ways of organising people, processes and governance, for both Networks and the BCC
• Building practical delivery plans, including roadmaps, milestones and resource plans that align to strategic priorities
• Setting up governance that supports clear decision making, strong risk control, and transparent reporting
• Establishing product teams and capabilities with pillar leads, including defining skills, structures and delivery practices
• Overseeing execution to deliver outcomes on time and within budget, including proactive dependency, risk and issue management
• Embedding a culture of continuous improvement, using data, metrics and retrospectives to improve delivery and customer outcomes
• Leading end to end delivery management, including clear stakeholder updates, essential documentation, and delivery assurance
• Supporting delivery in a global environment, working across the UK and India with a focus on partnership, clarity and momentum

What We're Looking For

• Proven experience establishing or scaling high functioning technology teams within a global capability centre (GCC), offshore delivery centre (ODC) or similar model
• A strong track record of designing and implementing target operating models and practical governance frameworks
• Experience planning and delivering large scale technology change programmes, including building roadmaps, managing milestones and driving execution
• Strong stakeholder management skills, with experience influencing senior leaders up to CIO level
• Financial and commercial awareness, including budget oversight, business case thinking and value realisation
• Confidence working across global, distributed and multicultural teams, with willingness to travel when needed
• A commitment to working with integrity, due skill and diligence, and keeping customer fairness at the centre of change

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health and wellbeing services
• Discounts on Bupa products and services

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

IT

Locations:

Angel Court, London, Bupa Place, Staines - Willow House