Senior Contract Manager

Thermatic Ltd; Salford; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading FM services provider in the UK seeks a Senior Contract Manager to oversee key technical contracts in Salford. The role involves ensuring high service standards, managing operational teams, and supporting client relationships. Ideal candidates should have solid experience in facilities management, with a focus on compliance, financial management, and digital tools. A level 4 FM qualification and relevant certifications like NEBOSH are desirable. This position offers flexible working hours with some office presence required.

Benefits

33 days holiday (inc bank holidays) + a day off on your Birthday

Auto-enrolment Pension

Death in Service Insurance @ 4 X salary

Extensive Healthcare & Wellbeing provisions

Enhanced Family Leave policies

Free parking

Gym facilities onsite

Employee of the Month awards

Qualifications

• Solid understanding of facilities management operations, particularly technical and compliance-based services.
• Experience in facilities management, particularly in a Contract Manager or similar role.
• Proven ability to manage operational teams and deliver to KPIs.

Responsibilities

• Oversee operations of designated FM contracts, ensuring compliance with SLAs and KPIs.
• Lead office-based and field-based teams in delivering technical FM services.
• Maintain strong working relationships with clients at an operational level.

Skills

Facilities management operations

Commercial contract terms

Financial principles

ISO standards

CAFM systems

Client relationship management

Education

FM qualification (e.g. IWFM Level 4+)

NEBOSH or IOSH certification

Tools

CAFM systems

Job description

We are looking for aSenior Contract Managerto join our key account teamsat Thermatic Technical FM.

As a Senior Contract Manager you are a member of an Accounts team. The role of Senior Contract Manager is responsible for leading the successful delivery of one or more technical FM contracts, ensuring high standards of service, operational efficiency, and compliance. This role supports the Account Director by overseeing contract delivery teams, managing client relationships at an operational level, and ensuring financial and service performance. It acts as a key step between Contract Manager and Account Manager, with a strong operational focus and developing commercial awareness.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
  • Private Medical Insurance (no excess)
  • Dental & Optical cash back scheme
  • Employee Assistance Programme
  • Access to virtual GP support
  • Health discounts
  • Access to annual health screening
• Enhanced Family Leave policies
• Free parking
• Company events
• Gym facilities onsite
• Referral bonus
• Employee of the Month awards
• Long Service Awards

Hours & Location of Work:

Main location -

Our head office is based in Salford, Manchester. Opportunities to work remotelyworking areavailable, however the role requires some office presence is required

Regular hours of work -

Monday to Friday, 8am to 5pm - 40 hour working week.Opportunities to work flexibly are available

Required Knowledge, Skills, & Behaviours:

• Solid understanding of facilities management operations, particularly technical and compliance-based services
• Awareness of commercial contract terms, SLAs, KPIs, and performance frameworks
• Basic understanding of financial principles relevant to budget tracking and margin protection
• Familiarity with ISO standards and H&S requirements in FM
• Understanding of digital tools, automation, and AI opportunities in FM operations
• Awareness of social vaWorking knowledge of CAFM systems and performance reporting toolslue principles and sustainability practices in service delivery
• Experience in facilities management, particularly in a Contract Manager or similar role
• Proven ability to manage operational teams and deliver to KPIs
• FM qualification (e.g. IWFM Level 4+) (desirable)
• NEBOSH or IOSH certification (desirable)
• Exposure to digital transformation, automation tools, or process improvement initiatives
• Experience supporting client relationships and budget awareness

Responsibilities include:

• Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
• Lead and support office-based and field-based teams in delivering technical and hard FM services
• Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
• Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
• Monitor budget performance, contributing to forecasting, cost control, and margin tracking
• Use CAFM systems to monitor job progress, engineer utilisation, and service compliance
• Drive operational efficiency and service consistency through process improvements and adherence to company procedures
• Support the implementation and effective use of digital tools, automation, and AI-based solutions that enhance service delivery
• Ensure health & safety compliance and promote a safe working culture across all contract activities
• Collaborate with suppliers and subcontractors to maintain service quality and compliance
• Contribute to the achievement of social value and sustainability objectives within the scope of contract delivery
• Support mobilisation and transition activities for new or exiting contracts as required
• Deputise for the Account Manager or Account Director as needed in meetings or during absence
• Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of, the IMS