Customer Renewal & Upsell Specialist (12‑Month)

Mesh-AI Limited; Greater London; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A global news organisation is seeking an FT Professional Renewal Executive for a 12-month contract in London. The role focuses on renewing corporate and education customer portfolios to meet revenue targets. Candidates must possess exceptional negotiation skills, strong organizational abilities, and experience in customer service. The position supports a hybrid working model, allowing flexibility while ensuring effective collaboration within diverse teams. Interested applicants can reach out via [e-mail] for any queries.

Benefits

Generous annual leave

Medical cover

Flexible working arrangements

Subsidised gym memberships

Qualifications

• Experience in customer service, business support, and sales environments.
• Strong organizational skills with the ability to handle multiple priorities.
• Demonstrated influencing and negotiation skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Renew an allocated portfolio of customers efficiently to meet KPIs.
• Identify and progress upsell opportunities within customers.
• Negotiate with client contacts to maximize outcomes.
• Act as a first point of contact for client inquiries.

Skills

Customer service experience

Organizational skills

Influencing skills

Interpersonal communication

Negotiation skills

Team collaboration

Attention to detail

Subscription renewal experience

Salesforce familiarity

Corporate/Education sector experience

Tools

Salesforce

Job description

A global news organisation is seeking an FT Professional Renewal Executive for a 12-month contract in London. The role focuses on renewing corporate and education customer portfolios to meet revenue targets. Candidates must possess exceptional negotiation skills, strong organizational abilities, and experience in customer service. The position supports a hybrid working model, allowing flexibility while ensuring effective collaboration within diverse teams. Interested applicants can reach out via [e-mail] for any queries.