Workshop Controller

Northgate Vehicle Hire Limited; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading vehicle rental company seeks an experienced Workshop Controller in Glasgow. This role focuses on maximizing workshop efficiency and ensuring customer satisfaction. The ideal candidate will have a solid technical background and a passion for delivering exceptional customer service, playing a central role in workshop operations. Enjoy benefits including a quarterly bonus and well-being services while joining a forward-thinking team that values diversity and innovation.

Benefits

Quarterly bonus scheme

24 days holiday increasing to 26 with service

Well-being services including 24/7 GP service

Exclusive colleague vehicle-leasing schemes

Pension

Benefits App offering retailer discounts

Financial Wellbeing app with control over pay

Qualifications

• Experience in routine servicing and complex diagnostics.
• Ability to maximize efficiencies and produce outstanding results.
• Hands-on approach to teamwork.

Responsibilities

• Support customers to ensure vehicles are roadworthy and deliver on promises.
• Maximize workshop profitability, productivity, and efficiency.
• Ensure work complies with quality standards.

Skills

Qualified technician with a solid workshop background

Common-sense business approach

Strong people skills

Customer service passion

Job description

Workshop Controller

Reference: FEB20262944

Expiry date: 2026-03-02 11:57:00.000

Location: Glasgow

Benefits: A superb range of Exclusive, Employee only Benefits and Discounts.

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our site in Glasgow.

About us:

We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on.

Discover our flagship branch at Northgate Vehicle Hire, perfectly situated right next to the M8 motorway and one of the largest outdoor shopping centres. Not only is it fresh and inviting, this state-of-the-art facility is our biggest yet, boasting 9 ramps to keep you moving with unparalleled efficiency. But that’s not all - we’re also proud to have Auxillis running out of this location, making it a fully integrated branch where all your vehicle hire and accident management needs are covered under one roof.

Experience the best in vehicle hire and service at Northgate Vehicle Hire - where size, convenience, and comprehensive care come together seamlessly!

About the role:

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.

With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.

Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

• You are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

As a Workshop Controller with Northgate Vehicle Hire, we offer:

• A fantastic quarterly bonus scheme
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive Colleague vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.