Customer Success Manager Europe

S&P Global, Inc.; Greater London; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading financial services firm is seeking a Customer Success Manager in Greater London. This role is focused on enhancing the customer journey and managing client relationships to drive engagement and usage of analytical solutions. The ideal candidate will have a Bachelor’s degree and 1-3 years of experience in sales or account management. You'll develop proactive service initiatives, drive product adoption, and support clients in maximizing their experience with our solutions.

Benefits

Health care coverage

Generous time off

Access to resources for career growth

Competitive pay

Family-friendly perks

Qualifications

• 1-3 years of work experience, preferably in financial services or account management.
• Strong knowledge of CRM systems is advantageous.
• Experience in a consultative sales or client-facing role.

Responsibilities

• Develop proactive client contact initiatives in partnership with teams.
• Drive continuous service improvement for product adoption.
• Educate clients about product capabilities to boost usage.

Skills

Exceptional listening skills

Communication skills

Ability to work in teams

Proactive attitude

Education

Bachelor's degree (Finance, Economics preferred)

Tools

Salesforce

MS Office (Word, Excel, PowerPoint)

Job description

About the Role:

Grade Level (for internal use): 09

Customer Success Manager, Europe

The Team: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.

The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts contribute to revenue retention and growth.

What’s in it for you: We are looking for someone to grow with the company by evolving your client relationship skills, industry knowledge, and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve within the Customer Success Team by growing within your role or shifting your focus towards a more product-focused role. You will also develop skills for relationship management, sales or product specialist roles.

Responsibilities:

• Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s).
• Drive continuous service improvement with the goal of product adoption and usage growth.
• Evolve the profiles on accounts including affiliations, geographic presence, and business interests through Salesforce.
• Educate and spread awareness within the client-base about our capabilities to increase usage, increasing adoption/usage by focusing on distinct users.
• Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function; liaise with product management to relay client feedback.
• In partnership with usage analytics, monitor product usage and develop account profiles to support renewal proposals and identify upsell opportunities.
• Ongoing learning of the suite of products and services and how they relate to customers.
• Understand customer business and market trends and suggest ways to address them through education or connecting with the right internal teams.
• Ensure enhancement requests from clients are routed to product stakeholders.
• Leverage internal sales tools to optimize client engagement (e.g., CRM and cadence systems).

What We’re Looking For:

• Positive, proactive attitude and ability to work well in teams.
• Exceptional listening and communication skills with clients.
• Proven ability to maintain strong relationships with senior client stakeholders and high client satisfaction.
• Goal- and action-oriented, organized, able to multi-task and prioritize in a fast-paced environment.
• Experience in a consultative sale or client-facing role (inside sales, prospecting, sales support, customer support) and handling challenging situations.

Basic Qualifications:

• Bachelor's degree required (Finance, Economics or related field preferred).
• Strong MS Office skills (Word, Excel, PowerPoint).
• 1-3 years of work experience (2 years in financial services and/or sales/account management preferred).
• Knowledge of CRM systems (e.g., Salesforce) or research platforms is advantageous.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we deliver accurate, deep insights and leading data and technology solutions to help customers make informed decisions. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You

Our values are Integrity, Discovery, and Partnership. We are committed to a more equitable future and to helping our customers find sustainable ways of doing business.

Benefits

• Health & Wellness: health care coverage designed for the mind and body.
• Flexible Downtime: generous time off.
• Continuous Learning: access to resources to grow your career.
• Invest in Your Future: competitive pay, retirement planning, education support, and financial wellness programs.
• Family Friendly Perks: perks for partners and dependents.
• Other Perks: discounts and additional benefits.

For more information on benefits by country, visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity Employer

S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, unemployment status, or any other status protected by law. Electronic submissions only.

If you need an accommodation during the application process due to a disability, please email: [e-mail]. Your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster is available at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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