Guest Experience Associate — Fast-Paced Customer Care

McDonald's; City of Edinburgh; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A leading fast-food restaurant in Edinburgh is seeking a Customer Care Assistant to enhance customer experiences. You'll be responsible for interacting with customers, maintaining cleanliness in the dining areas, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills, a friendly demeanor, and the ability to thrive in a fast-paced setting. This role offers varied shifts across weekdays and weekends, and a benefits package including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy levels while working efficiently.
• Strong listening skills and attentive verbal communication.
• Experience in customer service or similar role preferred.

Responsibilities

• Interact with customers and ensure a welcoming atmosphere.
• Maintain cleanliness in customer areas and toilets.
• Keep the manager informed about customer satisfaction.

Skills

Effective communication skills

Friendly and welcoming behavior

Ability to work in a team

Job description

A leading fast-food restaurant in Edinburgh is seeking a Customer Care Assistant to enhance customer experiences. You'll be responsible for interacting with customers, maintaining cleanliness in the dining areas, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills, a friendly demeanor, and the ability to thrive in a fast-paced setting. This role offers varied shifts across weekdays and weekends, and a benefits package including holiday pay and employee discounts.