Assistant Business Manager

Dubizzle Limited; Newcastle upon Tyne; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading beauty retailer in Newcastle upon Tyne is seeking an Assistant Business Manager to drive financial results and enhance customer experiences. The successful candidate will lead a team to meet targets, support sales objectives, and maintain exceptional service standards. With a passion for the beauty industry and proven retail management experience, this role offers structured career development and exclusive product launches. Join us to empower customers and create memorable shopping experiences.

Benefits

Structured induction programme

Career development opportunities

Exclusive product launches

Rewards platform

Life assurance

Team sales incentives

Qualifications

• Experience in retail management is essential.
• A genuine passion for the beauty industry is crucial.
• Demonstrated commercial acumen is required.
• Experience in people management is necessary.
• Strategic planning experience will be beneficial.

Responsibilities

• Drive financial results to exceed targets and key performance indicators.
• Support sales targets and communicate objectives to the Retail Artists.
• Promote exceptional customer service through example.
• Coach the team to meet Charlotte Tilbury standards.
• Maintain visual merchandising and hygiene standards.
• Inspire the team through flawless grooming standards.

Skills

Retail management experience

Passion for the beauty industry

Commercial acumen

People management experience

Strategic planning experience

Job description

Assistant Business Manager, Charlotte Tilbury - Fenwick Newcastle

40 hours per week, Full time position (Fixed Term Contract 6 months)

About Your Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.

As a Assistant Business Manager you will

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience, driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style, recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience.

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

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