UK Engineer Network Lead for Growth & Compliance

hometree.co.uk; Peterborough; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading energy solutions provider is seeking a Network Executive to manage and grow an engineering network across the UK. Your role will include expanding the engineer base, ensuring compliance, monitoring performance, and enhancing customer satisfaction. The ideal candidate will have experience in claims operations, strong analytical skills, and the ability to maintain relationships. This position involves travel and is essential for fulfilling customer servicing needs. Join us to support the mission for sustainable energy solutions in homes.

Benefits

Flexible working options

Career development opportunities

Inclusive workplace environment

Qualifications

• Previous experience in claims operations preferred with a solid understanding of end-to-end claims processes.
• Strong understanding of cost controls and relationship management.
• Skilled in analysing and interpreting data to generate insights.
• Familiarity with Gas Safe regulations and compliance standards.
• Tech-savvy with experience in collaborating with IT and Product teams.
• Solutions-focused with a proactive mindset to address challenges.
• Highly organised with exceptional attention to detail.
• Mixed operational efficiency with customer satisfaction.

Responsibilities

• Expand the engineer network in line with customer demand.
• Grow the preferred engineer base to maintain a reliable pool.
• Monitor engineer performance to ensure service quality.
• Ensure all engineers maintain valid registrations and documents.
• Develop relationships with engineers for collaboration.
• Act as the escalation point for network-related issues.
• Assess engineer performance for customer satisfaction.
• Collaborate to enhance tools and processes for efficiency.
• Implement cost-control measures and monitor trends.
• Lead recovery of costs from closure paid jobs.

Skills

Claims Experience

Commercial Awareness

Data Analysis

Regulatory Knowledge

Technical Proficiency

Proactive Mindset

Organisational Skills

Customer Focus

Interpersonal Skills

Adaptability

Job description

A leading energy solutions provider is seeking a Network Executive to manage and grow an engineering network across the UK. Your role will include expanding the engineer base, ensuring compliance, monitoring performance, and enhancing customer satisfaction. The ideal candidate will have experience in claims operations, strong analytical skills, and the ability to maintain relationships. This position involves travel and is essential for fulfilling customer servicing needs. Join us to support the mission for sustainable energy solutions in homes.