Amazon Connect Engineer — Hybrid UK CCaaS Specialist

Capital One; Nottingham; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading financial services provider is seeking an experienced Amazon Connect Engineer to join their Nottingham team. You will design and implement innovative solutions within the Amazon Connect platform, optimising the customer service experience by collaborating with key stakeholders. The role offers a hybrid work model, providing flexibility while working in a collaborative environment. Ideal candidates will have hands-on experience with AWS services related to cloud-based contact centres and strong problem-solving skills.

Benefits

Pension scheme

Bonus

Generous holiday entitlement

Private medical insurance

Subsidised restaurant

Fully-serviced gym

Qualifications

• Significant hands-on experience designing, configuring, and deploying solutions within Amazon Connect.
• Proficiency with related AWS services essential for a modern contact centre.
• Demonstrated experience working in a fast-paced, Agile development environment.

Responsibilities

• Design and implement Amazon Connect contact centre features and solutions.
• Collaborate with the Product team to integrate Amazon Connect with other systems.
• Provide technical support and troubleshooting for Amazon Connect issues.
• Analyse and optimise contact centre performance and efficiency.

Skills

Amazon Connect platform

AWS services (Lambda, S3, CloudWatch, IAM)

Problem-solving

Effective communication

Agile development practices

Job description

A leading financial services provider is seeking an experienced Amazon Connect Engineer to join their Nottingham team. You will design and implement innovative solutions within the Amazon Connect platform, optimising the customer service experience by collaborating with key stakeholders. The role offers a hybrid work model, providing flexibility while working in a collaborative environment. Ideal candidates will have hands-on experience with AWS services related to cloud-based contact centres and strong problem-solving skills.