Customer Contracts Manager

Dubizzle Limited; Scarborough; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading bus manufacturer is looking for a Customer Contracts Manager to oversee the customer experience from order to delivery. You will manage the contract lifecycle, resolve issues, and ensure contractual commitments are met. The position requires strong commercial awareness, organizational skills, and excellent communication. Experience in contract management in a manufacturing environment is essential. The company promotes an inclusive culture and offers competitive perks including a salary and benefits.

Benefits

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benefits

Qualifications

• Experience in commercial or contract management.
• Strong communication skills to engage with stakeholders.
• Ability to manage multiple contracts in a complex environment.

Responsibilities

• Manage the end-to-end customer experience from order to delivery.
• Own the contract management lifecycle and resolve issues.
• Coordinate cross-functional activities across several teams.

Skills

Commercial awareness

Organizational skills

Customer focus

Communication skills

Attention to detail

Ability to work under pressure

Job description

Job Title: Customer Contracts Manager

Location: Larbert or Scarborough

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.

We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll play a key role in coordinating cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.

What We’re Looking For

We’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You’ll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a “right‑first‑time” mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.

Bonus if you have:

• Experience within the bus industry or a technically complex manufacturing environment
• Technical knowledge of bus products and vehicle specifications
• Experience supporting factory visits, first vehicle sign‑off, or customer PDIs

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact

Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth

Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging

An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits

Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety

The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality

We strive for excellence in our products, services, and all that we do.

Integrity

We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability

We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork

We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability

We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on [phone] or send an email to [e-mail]