Retail Store Manager

Fitshop Group.; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in Birmingham seeks a Retail Store Manager to oversee daily operations, manage a sales team, and drive customer satisfaction. The ideal candidate will have extensive sales leadership experience and excellent communication skills. Responsibilities include achieving sales targets, enhancing in-store customer experience, and managing staff training and development. The role offers uncapped bonuses, full training, and a 37.5-hour contract with 30 days of paid holiday.

Benefits

Uncapped bonus

Full training

30 days paid holiday

Life Insurance

Employee Assistance Programme

Qualifications

• Experience in retail management, preferably in sales-driven environments.
• Proven ability to lead and motivate a sales team.
• Strong communication skills, both written and verbal.

Responsibilities

• Lead the Retail Sales Team to achieve sales and profitability targets.
• Manage store operations and ensure a seamless customer experience.
• Recruit, train, and develop team members.

Skills

Sales expertise

Team leadership

Communication skills

Customer-focused

Problem-solving

Tools

MS Office

VOIP systems

Job description

Doyou thrive on hitting sales targets? Have you successfully led a salesteam? Are you looking for your next challenge? If so...read on!

As part of the UK Retail Managementteam, you need to effectively manage the day to day running of the storeand people management of the Retail Sales Team.

The Retail Store Manager needs to be organised and motivated individuals with a passion for sales.

Youwill be accountable for the end to end in-store Customer experience.You will work with the Retail Management Team to ensure the fulloperations works seamlessly.

You will lead a team of ambassadors forFitshop UK Limited. Ensuring you have the right team structure, you willensure the team are sufficiently trained in order to provide afirst-class Customer experience.

• UncappedBonus
• Full training
• 37.5 hour contract
• 30 days per annum paid holiday(inclusive of bank holiday allowance, pro-rata for part time)
• Life Insurance
• Employee Assistance Programme

Key Responsibilities

• Meeting and exceeding sales and profitability targets
• Sourcing new business from local area through proactive marketing activities
• Ownthe customer journey and in-store experience by ensuring the store iswell maintained and has the right offerings and environment
• Ensuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as required
• Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
• Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-in’s)
• Engage, motivate and inspire the team to be the best they can be – support continuous growth and development
• Defining team and store KPIs and hitting all sales and profitability targets
• Inspiring, motivating and coaching your team to deliver first-class sales performance and customer service
• Accountable for people management including regular team check-ins, team meetings and payroll
• Accountablefor in-store stock levels, maintenance and regular stock takes alongwith adhering to cash handling policy, cash reconciliation and bankingprocedures
• Providing regular reports to the management team (e.g. monthly, weekly trading and daily updates)
• Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
• Owning and improving all consumer review metrics
• Attending and contributing to Retail and Head Office meetings and Management Conferences
  

Who you will work with:

Liaisingwith colleagues in other departments to ensure first class customerservice, including the Customer Care and Sales team. Collaborating withthe Warehousing & Logistics team to speedily and proactively resolveissues. Closely working with the e-Commerce and Marketing team toincrease footfall and sales and to support our social media strategy.

You will need:

• To be calm, confident and enthusiastic
• Be a dynamic, influential and motivational retail leader
• Confident communication skills, both written and verbal
• Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systems
• To be self-motivated and able to use own initiative
• Experience in developing and improving processes
• The ability to improve performance through coaching and/or mentoring

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
If this sounds like your ideal next step, click apply now to read more and submit your application. Good Luck!